Charles Smith
Spring,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Excellent career record of quality work. Proficient Installer offering 15+ years of experience focused on customer satisfaction. Devoted to giving every customer a positive and memorable experience. Strong mechanical and technical skills with good eye for detail. Versed in diagnosing and repairing issues and installing new systems. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sign Installer
4d Signworx
Houston, Texas
01.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Set up hoisting equipment to lift and place structural steel items.
- Upheld strict deadlines and achieved consistent positive recommendations from customers.
- Studied blueprints, drawings and specifications to determine layout of work.
- Inserted additional sealing, wiring and insulating materials based on job-specific requirements.
Lead Installer
Hardman Signs
Houston, Texas
02.2019 - 08.2022
- Upheld strict deadlines and achieved consistent positive recommendations from customers.
- Studied blueprints, drawings and specifications to determine layout of work.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
Sign Installer
Graphtech Signs
Houston, TX
04.2018 - 02.2019
- Upheld strict deadlines and achieved consistent positive recommendations from customers.
- Studied blueprints, drawings and specifications to determine layout of work.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
Lead Installer/Supervisor
Lassiter Industries
Houston, TX
04.2013 - 12.2016
- Trained team members to meet project quality and efficiency standards.
- Answered questions and responded to issues to deliver exceptional service to customers.
- Reviewed schedules and work orders to determine supplies and materials for assignments.
- Submitted detailed service order ticket upon job completion.
- Provided exceptional customer experiences to service recipients.
Customer Call Center Representative
Convergys
Houston, TX
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Navigated through computer systems to review information and respond appropriately to callers.
- Maintained strong call control and quickly worked through scripts to address problems.
Education
Information Technology Security Administrator
MyComputerCareer.com
Houston, TX10.2023
High School Diploma -
Klein High School
Klein, TX08.1998
Skills
Systems: Windows 7/8/10, Mac OS X, iOS, DNS & DHCP, Network, Physical & Logical Security, Network Standards & Protocols, IPS/IDS Intrusion Prevention System & Intrusion Detection System
Hardware: Disassemble & Reassemble desktop PC's, RAM, Hard Drives, Motherboard, Network Interface Cards
Software: Microsoft Firewalls, Identify types of Malware, Adobe Acrobat XI Professional, Scripting with Visual Basic, Classless IP Addressing
-Install & implement wireless networks & various topologies
-Setup and configure computer hardware, software, systems, networks, printers & scanners
-Diagnose, repair, prioritize & display problem-solving skills when troubleshooting technical issues
-Virus & malware mitigation, cleaning infected computers & implementations of encryptions
-Cloud Platform Support includes Microsoft Intune, Azure, Office 365 & Google Cloud Applications
Certification
- CompTIA A+
- Coursera Technical Support Fundamentals
- Coursera Introduction to TCP/IP
- Coursera Programming for Everybody (Getting Started with Python)
- Coursera Data Science
Timeline
Sign Installer
4d Signworx
01.2023 - Current
Lead Installer
Hardman Signs
02.2019 - 08.2022
Sign Installer
Graphtech Signs
04.2018 - 02.2019
Lead Installer/Supervisor
Lassiter Industries
04.2013 - 12.2016
Customer Call Center Representative
Convergys
Information Technology Security Administrator
MyComputerCareer.com
High School Diploma -
Klein High School
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