Charles Smithjr
Pittsburgh,PA
Summary
Skilled in menu planning and customer service, I elevated kitchen efficiency and guest satisfaction at Popeyes through adept leadership and sanitation practices. My expertise in food preparation and inventory management, coupled with a knack for fostering positive vendor relationships, significantly contributed to operational excellence.
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
6
6
years of professional experience
Work History
Prep Line Cook
The Breakfast Spot
Pittsburgh, PA
10.2024 - Current
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and seeding vegetables.
- Maintained a clean and sanitary work area by adhering to all safety standards.
- Assembled food orders according to recipes and instructions provided by chefs or supervisors.
- Followed proper food handling methods as outlined by health department guidelines.
- Monitored product freshness and rotation of ingredients to ensure quality standards were met.
- Stocked kitchen with necessary supplies, including food items, utensils, equipment and cleaning products.
Dish Prep
The Cheesecake Factory
Pittsburgh , Pennsylvania
06.2021 - Current
- Cleaned and sanitized dishes, glassware, flatware, pots, pans and other cooking utensils using a three-compartment sink.
- Maintained cleanliness of the dishwashing area throughout shift.
- Assisted in maintaining proper levels of inventory for all kitchen items.
- Stocked shelves with dishes, glasses and silverware.
- Transported dirty dishes from dining areas to dish room for washing.
- Labeled and stored cleaned items appropriately.
- Followed established sanitation procedures when handling food and beverage products.
- Swept and mopped floors in the kitchen to maintain cleanliness standards.
- Operated commercial dishwashing machines according to manufacturer's instructions.
- Ensured that work surfaces were kept clean at all times during shift operations.
- Assisted cooks with meal preparation as needed.
- Prepared trays for special events or functions as requested by supervisor.
- Checked temperature of dishwashing water regularly to ensure it was within guidelines set by health department regulations.
Shift Manager
Popeyes
Pittsburgh , PA
11.2018 - 06.2021
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Resolved conflicts between staff members in a professional manner.
Education
GED -
Cassadaga Job Corps
Cassadaga, NY02-1998
Skills
- Banquet preparation
- Sanitation Practices
- Food presentation
- Knife Skills
- Menu Planning
- Grilling Techniques
- Waste Reduction
- Portion Control
- Recipe execution
- Temperature Control
- Buffet setup
- Baking techniques
- Cold food preparation
- Stock Rotation
- Meat Cutting
- Food Preparation
- Cooking techniques
- Ingredient Preparation
- Vegetable washing
- Customer Service
- Inventory Stocking
- Sauce preparation
- Menu Memorization
- Food Processing
Timeline
Prep Line Cook
The Breakfast Spot
10.2024 - Current
Dish Prep
The Cheesecake Factory
06.2021 - Current
Shift Manager
Popeyes
11.2018 - 06.2021
GED -
Cassadaga Job Corps