Charles Spano
Slidell,USA
Summary
Dynamic Logistics Coordinator with over 12 years of experience in transportation and operations management. Expert in optimizing dispatching processes, improving service delivery, and ensuring compliance with safety regulations. Successfully managed logistics operations, achieving less than 20% mobilization issues while overseeing over 70 duty tankermen, enhancing productivity in fast-paced environments. Proven track record of implementing cost-saving strategies resulting in a 35% reduction in shipping costs. Eager to leverage expertise in logistics to contribute effectively to team objectives and drive operational efficiencies.
Overview
35
35
years of professional experience
Work History
Dispatcher
Limousine Livery
New Orleans
10.2025 - Current
- Facilitated the efficient dispatching of chauffeurs and vehicles to designated pick-up locations based on customer reservations and requests.
- Politely addressed client inquiries and phone calls with immediacy and a high level of customer service.
- Coordinated and relayed messages, changes, and trip information to and from chauffeurs and clients using various communication methods, including texting, telephone, and logistical software.
- Executed logistical changes efficiently, including adjustments of vehicles or chauffeurs, to ensure all rides were completed as ordered.
- Monitored chauffeur activity, vehicle movements, and client requests to ensure the delivery of accurate, timely, and high-quality service.
- Accountable for tracking the location of all vehicles and the punctuality of all rides.
- Achieved organizational goals by taking initiative and ownership of diverse requests while identifying opportunities to create value for the position, team, and company.
- Performed additional duties as required by management.
Assistant Operations Manager
Hogan Transportation
Pearl River
01.2022 - 01.2025
- Acted as a liaison to ensure high-quality customer service and support.
- Guaranteed safe and timely deliveries throughout operations.
- Enhanced overall customer service and support by managing drivers to meet client needs and expectations effectively.
- Diagnosed and exercised independent judgment to resolve employee-related issues as necessary.
- Oversaw drivers' activities, ensuring compliance with Hogan's expectations, policies and performance standards aligned with client requirements.
- Identified and addressed driver performance issues through coaching and disciplinary actions, up to and including termination when warranted.
- Conducted interviews for prospective drivers and provided recommendations regarding hiring decisions.
- Facilitated 30- and 60-day performance reviews of drivers.
- Coached, trained, and reinforced drivers on customer service, Hogan’s policies, and safety procedures.
- Coordinated customer services, including employee and customer schedules to maximize profitability.
- Scheduled and directed drivers to appropriate locations in accordance with customer requests and specifications.
- Monitored driver performance and activities on a continual basis.
- Prepared and managed daily work and run schedules effectively.
- Advised drivers of traffic issues such as construction, accidents, weather conditions, or hazards, and developed contingency plans to meet client expectations timely.
- Managed a fleet of tractors and drivers, focusing on on-time pickups and deliveries while controlling out-of-route miles, complying with hours of service, and addressing special routing needs.
- Ensured a safe working environment and compliance with safety laws and regulations for drivers.
- Maintained comprehensive training for drivers to ensure they understood customer and company policies and practices.
- Performed daily accounting of all assigned trucks and drivers.
- Engaged regularly with drivers to address inquiries and facilitate safe delivery of loads on time.
- Ensured accuracy in driver payroll submissions.
Logistics Coordinator
Fryoux Tankerman Service
Norco, La
09.2013 - 01.2022
- Accountable for coordinating communication flow between customers, the Manager of Operations, Supervisors, and Barge Tankermen.
- Managed the dissemination of information to and from operations and support staff.
- Processed requests for Tankerman services via phone calls, faxes, and emails.
- Maintained up-to-date information on logistics related to manpower and customer requests.
- Coordinated information flow between Operations Manager and Field Supervisors effectively.
- Submitted completed tasks for Duty Call Supervisor approval punctually.
- Possessed an in-depth understanding of the geographical locations of facilities, docks, and terminals relevant for FTS Tankermen operations.
- Monitored the scheduling board to predict the completion of work.
- Interacted and communicated with customer Logistics Supervisors, Dispatchers, Boat Captains, Dock personnel, and Terminal Managers.
- Coordinated manpower allocation in alignment with the Duty Call Supervisor's directives.
- Oversaw the logistics of operations involving Tankermen.
- Created tasks and assigned qualified Tankermen appropriately.
- Activated the Employee Portal electronically for operational purposes.
- Reviewed and proofread information received from the Employee Portal.
- Assigned tasks using a range of software, templates, and communication methods simultaneously, ensuring clarity and efficiency.
- Demonstrated effective communication skills across all levels of operations.
- Utilized Dell PCs with four monitors to navigate multiple software applications, including Windows 10, Microsoft Office, and various virus/spyware protection software.
- Monitored emails during off-hours to provide necessary updates to dispatch and management as needed.
- Enhanced operational efficiencies by developing organized filing systems for invoices, customer orders, and contract records.
- Facilitated communication between drivers and recipients, relaying ETA updates and potential delays.
- Achieved less than 20% mobilization issues while processing over 70 active duty Tankermen members.
- Conducted logistic operations research through literature reviews, interviews, and site visits for improvement.
- Coordinated with freight forwarders to expedite international shipments effectively.
- Reviewed schematics, work orders, and reports to identify material requirements and understand instructions.
- Cultivated relationships with carriers and tracked financials to ensure optimal performance.
- Considered work projections and company targets when forecasting manpower needs.
Dispatch Supervisor
Airport Shuttle Inc
New Orleans
06.2011 - 09.2013
- Executed driver dispatching and routing to various hotels for airport transportation.
- Trained and developed new employees in a comprehensive classroom setting.
- Managed reservations and allocated drivers and vehicles efficiently.
- Answered phone inquiries promptly.
- Maintained communication with drivers using phones and 2-way radios during dispatching.
- Mentored and managed a team of 75 employees, providing insight and direction that boosted overall performance levels.
- Reviewed project scopes to estimate necessary man-hours for tasks efficiently.
- Monitored attendance and productivity, maintaining accurate and updated performance records.
- Provided customers with product availability, shipping information, and status updates.
- Maintained current knowledge of personnel in the field and all completed deliveries or delays.
- Established schedules, implemented new policies, and collaborated with management to optimize operational procedures for clear objective setting.
- Scheduled and dispatched over 150 daily roadside assistance calls based on caller locations and available staff.
- Alerted drivers to road conditions and weather hazards in real-time, achieving 130 consecutive days without driver accidents.
- Tracked all changes in the dispatch system to maintain up-to-date and accurate records.
- Kept detailed and current records of all calls in both physical and electronic databases.
- Reviewed traffic and weather conditions daily to adjust delivery plans according to service needs.
- Reported transportation delays, accidents, or unusual situations promptly.
- Monitored the dispatch board and adjusted call priorities based on caller needs effectively.
- Efficiently responded to over 150 daily requests with accuracy and efficiency.
- Oversaw the investigation and resolution of customer and vendor issues effectively.
- Managed daily schedules and delivery operations to maximize coverage.
Dispatcher/Customer Service Representative
Hanson Pipe & Precast
New Orleans
03.2006 - 03.2011
- Coordinated logistics for product shipments across Southern Louisiana while contacting customers, supporting inside sales, routing drivers for deliveries, and collaborating with external trucking companies to ensure timely delivery, in addition to assisting the Quality Assurance Manager as needed.
- Established work schedules, implemented new policies, and partnered with management to refine operational procedures and ensure objective clarity.
- Maintained awareness of personnel in the field and tracked all completed deliveries or delays.
- Efficiently managed customer inquiries concerning product availability, shipping information, and status updates with professionalism.
- Devised and implemented quality checks for subordinate employees to ensure consistency in work that aligned with organizational standards.
- Tracked system changes to maintain up-to-date and accurate records.
- Supervised driver dispatching, route planning, and vehicle tracking for over 25 truck drivers effectively.
- Coordinated order processing, pick sheet logistics, invoice generation, and shift logs efficiently.
- Adjusted dispatch board priorities on an ongoing basis to respond to caller needs.
- Scheduled and dispatched over 50 daily roadside assistance calls accurately based on location and staffing availability.
- Oversaw investigations and resolution of customer and vendor issues promptly.
- Maintained detailed records of calls in both physical and electronic formats.
- Reviewed routes, weather updates, and traffic situations daily to ensure the effectiveness of delivery plans.
- Promptly reported delays, accidents, or other transportation-related situations to management.
- Managed daily work schedules to ensure optimal coverage and efficiency.
- Accurately responded to more than 75 daily requests with a focus on quality service.
- Delivered concrete culverts to customers on schedule reliably.
Transportation Clerk/Dispatcher
Wal-Mart Dist. Center #6057
Robert, La
05.2001 - 02.2006
- Dispatched and routed drivers to stores across Louisiana, Mississippi, Alabama, Florida, and Texas, processing all outbound trucks while ensuring the proper loading of trailers and invoicing for distribution to stores while managing inbound freight processes.
- Utilized Microsoft Word and Excel, arranging and coordinating back-haul loads while assisting QC as necessary and operating forklifts as required.
- Maintained updated awareness of traffic challenges and weather changes to support drivers in their operations.
- Relayed vital information between drivers and recipients, including ETAs and possible delays.
- Generated necessary documentation for drivers, such as invoices and bills of lading.
- Tracked shipments and kept records updated in the company database.
- Communicated with recipients to estimate delivery times and confirm goods receipt.
- Provided exceptional customer service through active engagement and effective listening skills along with well-developed interpersonal skills.
- Collaborated closely with team members to meet project requirements, develop solutions, and comply with deadlines.
- Ensured team accountability by supervising their activities and providing constructive feedback.
Bar Manager
4 Evers Entertainment & Bar Management Group
Houston, Texas
10.1991 - 01.2001
- Delivered exceptional customer service, processed cash receipts, managed inventory of bar items, placed orders as required, conducted bartending, and managed staff schedules.
- Verified customer identification to ensure compliance with age requirements for alcohol purchases.
- Ensured customers’ ages were confirmed for alcohol service and applied service discontinuance for intoxicated individuals.
- Managed inventory of bar products, including alcoholic beverages and soft drinks, to drive high sales volumes effectively.
- Promoted additional food, wine, and appetizer orders by engaging with customers about upsell items.
- Regularly restocked beer and liquor to prepare for forecasted needs based on patron demand both before and after special events.
- Maintained detailed inventories of bar supplies and organized work areas efficiently to support workflow.
- Trained 75 new bartenders, enhancing their knowledge of drink preparation and upselling techniques substantially.
- Promoted customer safety by providing current information on available ride services for patrons requiring transportation when intoxicated.
- Managed an average of 350 customers per shift while assisting 15 restaurant servers simultaneously, ensuring quality service delivery.
- Balanced daily registers and generated sales reports to support financial objectives and administrative operations.
- Oversaw bar operations, including cocktail menu design, inventory management, compliance with regulations, and customer relations.
- Created and introduced new cocktails to enhance customer loyalty and sales performance.
- Monitored patron consumption to maintain alcohol levels within designated parameters.
- Demonstrated multitasking abilities in meeting diverse customer and operational needs with minimal errors.
- Managed bar tabs and facilitated seamless transitions to dining area tabs for wait staff.
- Produced and balanced daily and weekly sales reports to assess staff coordination and performance.
- Served over 600 drinks per shift in a high-volume nightclub atmosphere.
- Achieved a 60% average increase in ticket sizes through successful upselling of premium brands.
- Optimized inventory storage and control measures to align with business demands while adequately stocking necessary supplies.
- Engaged patrons in conversation to build rapport and encourage repeat visits.
- Prepared and served over 600 mixed drinks alongside beer and wine to an average of 350 patrons per shift.
- Collaborated with management to strategize and execute special events aimed at driving customer foot traffic and profitability.
- Utilized a cash register and Point of Sale (POS) systems for transactions while ensuring accurate change for cash handling.
- Reduced liquor costs by 45% through introducing a training program focused on precision pouring and waste management for a team of 15 bartenders.
- Generated average daily revenue of $15,000, with peaks reaching $27,000 during promotional events and special occasions.
- Maintained awareness of current mixology trends and sanitation standards to enhance service quality.
- Supported servers in preparing specialty drinks for patrons across all areas of the establishment efficiently.
- Upsold customers to premium products, contributing positively to overall sales figures.
- Reduced inventory discrepancies by creating new menu items to promote older product stock.
- Controlled glass and stemware inventories, decreasing costs by 60% through stringent management practices.
- Offered preferred seating and other accommodations to VIP guests, enhancing their overall experience.
- Marketed drink options to guests tactically, improving guest satisfaction ratings.
- Developed a signature beverage list to bolster overall sales and loyalty among patrons.
Shipping Manager
Print Mailers Inc
Houston, Texas
03.1993 - 05.2000
- Executed driver dispatching on routes throughout Southeast Texas while ensuring freight delivery, general warehouse responsibilities, light maintenance, and training new personnel within the department.
- Implemented cost-effective shipping methods, carrier selections, and routes to optimize receiving and shipping processes.
- Matched shipment contents against documentation to maintain inventory accuracy and effective record-keeping.
- Led and supervised shipping department staff, enforcing company policies and adhering to industry best practices consistently.
- Managed documentation and billing processes, handled payment inquiries, and addressed vendor communications regarding shipping issues.
- Organized storage areas for optimal efficiency in material handling and labor cost reduction.
- Collaborated with vendor representatives to address damages and shortages effectively.
- Prepared shipping orders and bills of lading, directing and routing materials systematically.
- Stayed informed on UPS, DHL, and FedEx shipping policies to streamline operations.
- Established transportation cost standards and economical shipping protocols.
- Investigated inventory discrepancies to validate and rectify record-keeping where needed.
- Tracked inventory, performed cycle counts and audits, and resolved discrepancies to maintain accurate inventory records.
- Trained staff in material handling processes to reduce shipping times significantly.
- Negotiated contracts with five freight companies, resulting in a yearly reduction of shipping costs by 35%.
- Determined stock quantities based on market demand and sales forecasting to optimize inventory management processes.
- Prepared materials for shipment by labeling and processing documents for delivery completion effectively.
- Managed daily shipping and receiving operations, overseeing more than 1,200 packages in a 24-hour period efficiently.
- Cultivated strong vendor relationships to support supply chain operations and uphold product quality.
Education
High School Diploma - undefined
Northshore High School
Slidell01-1986
Skills
- Logistics
- Dispatching
- Sales
- Drivers
- Faxes
- Forklift
- Scheduling
- Inside sales
- Inventory
- Loss prevention
- Excel
- Microsoft Office
- Windows
- Microsoft word
- Personnel
- Quality Assurance
- Radio communication
- Routing
- Shipping
- Supervisor
- Answer phones
- Transportation
- Websites
- Project planning
- Work ethic
- Troubleshooting
- Conflict resolution
- Time management
- Communication skills
- Organization
Affiliations
Little Creek Hunting Club - Secretary
Sons of Italy
Knights of Columbus
Timeline
Dispatcher
Limousine Livery
10.2025 - Current
Assistant Operations Manager
Hogan Transportation
01.2022 - 01.2025
Logistics Coordinator
Fryoux Tankerman Service
09.2013 - 01.2022
Dispatch Supervisor
Airport Shuttle Inc
06.2011 - 09.2013
Dispatcher/Customer Service Representative
Hanson Pipe & Precast
03.2006 - 03.2011
Transportation Clerk/Dispatcher
Wal-Mart Dist. Center #6057
05.2001 - 02.2006
Shipping Manager
Print Mailers Inc
03.1993 - 05.2000
Bar Manager
4 Evers Entertainment & Bar Management Group
10.1991 - 01.2001
High School Diploma - undefined
Northshore High School