Charles Spencer
Philadelphia,PA
Summary
Dedicated Behavioral Health Technician driven by a passion for helping children overcome behavioral challenges. CPR and Behavioral Health Technician (BHT) certified, with experience in customer service, leadership, and youth education. Strong background in team development, problem-solving, and client engagement. Currently pursuing a degree in Business Management to further enhance strategic thinking and leadership skills. Looking to apply interpersonal strengths, mentoring experience, and management expertise in a role that fosters growth and creates a lasting, positive impact on children and their families.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crew Chief
American Airlines
09.2024 - Current
- Supervised daily operations ensuring compliance with safety regulations and company policies.
- Trained and mentored new crew members on operational procedures and best practices.
- Coordinated flight preparations, including baggage handling and aircraft inspections.
- Improved workflow efficiency by implementing streamlined processes for boarding and deplaning.
STORE MANAGER
Snipes
01.2024 - 12.2024
- Spearheaded sales initiatives, leading the store to become the highest-performing in the district of 10 Stores.
- Implemented team-building strategies to enhance productivity and morale.
- Led sales training initiatives that improved overall team performance.
ROBOTICS TEACHER
Brooklyn Robot Foundry
03.2023 - 06.2024
- Designed and led interactive STEM-based classroom of 15 children in after-school programs.
- Developed strong relationships with parents and guardians, keeping them informed about student progress and addressing any concerns promptly.
- Evaluated student performance using various assessment tools, adjusting instructional strategies based on data analysis to maximize learning outcomes.
STORE MANAGER
Foot Locker
06.2019 - 05.2022
- Led a high-performing team of 45 associates to achieve top sales in the district.
- Managed daily operations, inventory, and customer service strategies.
- Developed and trained staff on effective client engagement techniques.
Education
Associate of Science - Business Management
Community College of Philadelphia
Philadelphia, PA05.2026
High School Diploma - undefined
Overbrook High School
Philadelphia, PA07.2023
Skills
- Team Leadership & Staff Development
- Behavioral Health & Crisis Intervention
- Mentorship & STEM Education
- Customer Engagement & Conflict Resolution
- Mental Health Support
- Empathy & Relationship Building
Certification
- Behavioral Health Technician Training, Crisis Intervention, Applied Behavior Analysis - Completion: June, 2025
- Red Cross First Aid, CPR, AED: June, 2025
Timeline
Crew Chief
American Airlines
09.2024 - Current
STORE MANAGER
Snipes
01.2024 - 12.2024
ROBOTICS TEACHER
Brooklyn Robot Foundry
03.2023 - 06.2024
STORE MANAGER
Foot Locker
06.2019 - 05.2022
Associate of Science - Business Management
Community College of Philadelphia
High School Diploma - undefined
Overbrook High School