Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Charles Starr

Eagle Bridge,NY

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Willingness to learn industry specific laws and regulations and become eligible for any required certifications.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Resident Adjuster II

Geico
05.2015 - Current
  • Currently licensed in VT, NH, MA, CT, RI and NY.
  • Evaluate insurance policies and analyze damages to determine coverage.
  • Establish relationships with clients and repair facilities to foster timely claims resolution.
  • Answer customer questions regarding deductibles.
  • Verifiy insurance claims and determine fair amount for settlement.
  • Deliver exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Negotiate with policyholders and claimants to reach mutually satisfactory resolutions.

Personal Banker II

Merchants Bank
05.2007 - 05.2015
  • I was the on-site supervisor, leading the branch through a transition period
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Assisted customers with setting up or closing accounts, completing loan applications, approvals and closings, and signing up for new services.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.

Assistant Manager

Rent A Center
03.2004 - 05.2007
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Teacher‘s assistant

Vanderheyden Hall
09.2000 - 06.2002
  • Assisted a middle and high school Math teacher in a residential treatment facility for at-risk children.
  • Taught 7th and 8th grade math and a senior Statistics class alone for 6 months during their teacher's maternity leave.
  • Offered caring companionship and emotional support.
  • Observed and monitored children's activities.
  • Assisted students with daily living needs to maintain self-esteem and general wellness.

Education

Associate Degree - Business Administration

SNHU
05.2023

High School Diploma -

Hoosick Falls Central School
06.1996

Skills

  • Organization & Prioritization
  • Proficient in Microsoft Suite & Presentations
  • Discrepancy Investigations
  • Customer Service
  • Excellent Written & Verbal Communication
  • Inventory Forecasting
  • Supervisory Experience & Teller Auditing
  • Budget Development
  • Audit Processes
  • Teamwork and Collaboration
  • Banking & Insurance Regulations & Knowledge

Accomplishments

    Graduated SNHU with high honors.

    Graduated Geico's Supervisor Preparedness Program.

Affiliations

  • Lieutenant, Board of Directors member, Audit Committee member, Disaster Committee member and an Interior firefighter, with the North Hoosick Fire Department.
  • Scout Master with Boy Scouts of America, Troop 6065, Hoosick Falls, NY.



Certification

  • Licensed Auto Damage Appraiser in VT, NH, MA, CT, RI and NY.
  • Platinum level i-Car certification.

Timeline

Resident Adjuster II

Geico
05.2015 - Current

Personal Banker II

Merchants Bank
05.2007 - 05.2015

Assistant Manager

Rent A Center
03.2004 - 05.2007

Teacher‘s assistant

Vanderheyden Hall
09.2000 - 06.2002

Associate Degree - Business Administration

SNHU

High School Diploma -

Hoosick Falls Central School

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Charles Starr