SHAKIRAH OGANDO
Bronx,NY
Summary
Experienced professional with a strong drive and expertise in case management, program coordination, and human services. Thrives in demanding environments, excels at multitasking, and cultivates positive professional relationships through strong interpersonal skills.
Overview
14
14
years of professional experience
Work History
Eligibility Specialist II
CITY OF NY: HRA FIA PROGRAM (SNAP)
BRONX, NY
08.2022 - Current
- Ensure accurate determination of applicant/client eligibility for SNAP benefits through thorough interviews.
- Guide and inform applicants/participants on the correct procedures and suitable documents to submit.
- Increase efficiency in determining SNAP benefit amounts through comprehensive review and validation of crucial data.
- Verify that all necessary details are included in SNAP applications, enabling smooth processing and evaluation for benefit eligibility.
- Evaluate submitted documents from applicants/participants to verify adherence to the agency's guidelines and procedures to assess eligibility.
- Maintain consistency in matching actual payment files with client details as per agency specifications.
- Prepare eligibility forms based on received data, verify accuracy, and review authorization to initiate appropriate service.
Eligibility Specialist II
CITY OF NY: HRA (MEDICAID)
BKLYN, NY
05.2019 - 08.2022
- Reviewed documents and applications of Authorized Representatives/Providers in accordance with agency guidelines and procedures to assess Medicaid eligibility.
- Efficiently collected and consolidated client records by compiling relevant documents, including forms and materials, with comprehensive notations for individual case histories.
- Played a key role in updating cases with accurate information by creating deferrals and referrals, as required.
- Performed tasks such as computing monthly income and resources, completing MABEL budgets for case records and data, and entering decisions in EDITS.
- Handled error corrections and re-determinations as required for cases; directed Provider calls to appropriate local centers for further support.
- Efficiently utilized WMS and HRA One Viewer to gather necessary information, as well as engage with relevant program areas concerning active cases or applications.
- Enhanced financial procedures to ensure timely payment of premiums, co-pays, and deductibles in EMEDNY.
- Facilitated effective communication by liaising between clients and providers, ensuring that decision notices and deferrals were sent via mail upon processing case actions. Responded promptly to queries regarding application statuses or active cases.
Case Manager
RISEBORO/HELP USA SUPPORTIVE SERVICES FOR VETERAN FAMILIES
BKLYN/BRONX , NY
11.2016 - 05.2019
- Provided comprehensive training to recently employed personnel regarding SSVF program guidelines, requirements, and database utilization for efficient enrollment facilitation.
- Utilized careful screening techniques to determine client suitability for program enrollment by assessing proper documentation provided.
- Developed strategic action plans to establish a clear path towards long-term and sustainable housing solutions.
- Managed application process for permanent housing subsidies and coordinated access to in-house grants for housing relocation expenses through facilitating financial assistance request applications.
- - Ensured clients' access to NYC entitlements and VA benefits.
- Referred clients for various services, such as job training, education, financial literacy, and workshops on housing placement. Assisted eligible veterans in transitioning from shelters or unstable housing situations to securing affordable homes.
- Ensured at-risk veteran families remained housed by effectively managing rental assistance applications.
Single Stop Benefits Coordinator/Training Enrollment Specialist
CENTER FOR EMPLOYMENT OPPORTUNITIES
NY, NY
07.2011 - 07.2016
- Took charge of managing a VITA tax site throughout the 2013-2015 tax season. Successfully handled tasks such as marketing initiatives, distributing crucial tax documents, organizing volunteers' activities efficiently, while coordinating intake procedures.
- Facilitated interactive workshops for 40-50 individuals every week pertaining to public benefits, legal and financial services, tax preparation, as well as additional offerings aimed at overcoming barriers.
- Provided intake, eligibility screening, and benefits enrollment services for the Single Stop USA Program. Advised participants on career goals and fostered their enrollment for long-term employment.
- Assessed and enrolled participants in HRA-funded training programs.
Education
Bachelor of Science in Human Services -
STATE UNIVERSITY OF NEW YORK – EMPIRE STATE COLLEGE
01.2014
Skills
- Organization & Prioritization
- Collaboration & Team Building
- Written & Verbal Communication
- Effective communication skills
- Application assessment
- Advocacy and Counseling
- Applicant support and service
- Knowledgeable in Microsoft Outlook, Excel, Powerpoint, Microsoft Teams, ANGIE, EDITS, WMS, EMEDNY, HRA ONE VIEWER
- Recordkeeping and data input
- Program understanding and advisement
- Telephone Etiquette
- Data Entry
- Confidentiality
- Government relations
- Social Services
- Policy Interpretation
- Cultural Competency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Eligibility Specialist II
CITY OF NY: HRA FIA PROGRAM (SNAP)
08.2022 - Current
Eligibility Specialist II
CITY OF NY: HRA (MEDICAID)
05.2019 - 08.2022
Case Manager
RISEBORO/HELP USA SUPPORTIVE SERVICES FOR VETERAN FAMILIES
11.2016 - 05.2019
Single Stop Benefits Coordinator/Training Enrollment Specialist
CENTER FOR EMPLOYMENT OPPORTUNITIES
07.2011 - 07.2016
Bachelor of Science in Human Services -
STATE UNIVERSITY OF NEW YORK – EMPIRE STATE COLLEGE
Similar Profiles
SASHA DEROCHESASHA DEROCHE
Eligibility Specialist II at NYC HRA SNAP-CR Claims And RecoveryEligibility Specialist II at NYC HRA SNAP-CR Claims And Recovery
Maria FranckMaria Franck
Owner at SNAPOwner at SNAP
Jiayao YuJiayao Yu
Software Engineering Manager at SnapSoftware Engineering Manager at Snap
Joselyn VazquezJoselyn Vazquez
Radiologic Technologist Intern at Montefiore Hospital Einstein CampusRadiologic Technologist Intern at Montefiore Hospital Einstein Campus
Mariel Valera MendezMariel Valera Mendez
Bilingual Clinician at Cayuga CentersBilingual Clinician at Cayuga Centers