Tracey Norris

• Reviewed applications for different aid programs and determined which qualification criteria for individuals.
• Documented all communication with applicants and inputted information
• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Interviewed applicants and explained scope of different available benefits.
• Inputted all gathered information and researched data on applicants into computer system

• Greeted customers at counter to fulfill requests and answer questions.
• Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.

• Greeted customers at counter to fulfill requests and answer questions.
• Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.

• Boosted brand awareness with target customer demographics with social, print and email campaigns.
• Answered general marketing department inquiries by email, phone and mail.
• Composed daily posts for social media and helped build corporate presence on Twitter, Facebook and Instagram.
• Tracked and reported on marketing campaign responses.

• Analyzed sales and marketing data for improved strategies.
• Cultivated and maintained strategic alliances with key partners and vendors.
• Managed sales promotions and marketing strategies on major social media sites.
• Leveraged direct marketing, industry partnerships and social media platforms to maximize marketing strategy success.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

• Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
• Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
• Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
• Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

Wrote, edited, and produced news stories for the noon and 6 o'clock new broad cast

• wrote copy for the noon and 6 o'clock news
• worked directly with the head of the editing department editing stories in preparation for on screen delivery
• interviewed, researched, and developed breaking news stories

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives and communication goals.