Shaquana Abernathy
Lithonia,GA
Summary
Brings proven track record of success in determining eligibility and resolving complex cases. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
9
9
years of professional experience
Work History
Program Eligibility Specialist II
State Of Georgia
11.2014 - Current
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Interviewed applicants and explained scope of different available benefits.
- Facilitated information and resource exchanges with external agencies to progress client applications.
- Assisted clients with completion of applications and paperwork.
Education
Georgia State Perimeter
Decatur, GASkills
- Effective Communication Skills
- Program Knowledge
- Resource Information
- Data Entry
- Application Review
- Interviewing
- Appointment Scheduling
- Telephone Etiquette
- Documentation and Reporting
- Schedule Management
- Eligibility Determination
- Knowledgeable in Gateway
Timeline
Program Eligibility Specialist II
State Of Georgia
11.2014 - Current
Georgia State Perimeter
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