Aunika Gurisko
Anchorage
Summary
Dynamic individual with hands-on experience in Affordable Housing, with excellent time management and problem-solving skills. Known for reliability, adaptability, and a results-oriented mindset with a driven capacity to learn and apply new skills. Committed to making meaningful contributions and advancing organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Eligibility Specialist II
Cook Inlet Housing Authority
12.2024 - Current
- Assessed eligibility for housing assistance programs, ensuring compliance with regulations and guidelines.
- Processed applications and verified documentation to determine client eligibility accurately.
- Provided guidance to clients on program requirements and application procedures, enhancing customer service experience.
- Collaborated with internal teams to streamline application review processes, improving efficiency and response times.
- Maintained detailed case records in database systems, ensuring data accuracy and confidentiality compliance.
- Trained new staff on eligibility assessment protocols, fostering knowledge sharing and team development.
- Evaluated program policies and recommended improvements to enhance service delivery for clients seeking assistance.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Resolved discrepancies with client applications to verify eligibility.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Processed and certified documents for accuracy and compliance with government regulations.
- Calculate household income using required program formulas and apply LIHTC, NAHASDA, HUD, and related programs regulations with minimum supervision.
- Review and interpret intricate financial documentation to validate eligibility decisions.
Office Coordinator
Cook Inlet Housing Authority
08.2024 - 12.2024
- Created and maintained filing systems, both paper and electronic.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Scheduled appointments for staff members using Outlook calendar system.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Provided administrative support for all departments in the organization as necessary.
- Assisted with special projects as requested from time-to-time by management team.
- Processed invoices and coded documents according to company procedure standards.
- Responsible for ordering business cards for staff members when needed.
- Prepared agendas for meetings and booked conference rooms.
- Supported other teams with various administrative tasks when required.
- Collaborated closely with staff to effectively smooth and improve office operations.
- Managed, scheduled and coordinated office functions and activities for employees.
Administrative Assistant/Front Desk Receptionist
North Pacific Rim Housing Authority
10.2023 - 08.2024
- General administrative tasks; restocking office supplies, forwarding calls and faxes, cleaning and organizing, preparing conference/meeting rooms, ordering supplies, etc.
- Field calls/emails/faxes from tenants and vendors and connect them to the appropriate resources.
- Process and code invoices and credit card receipts to generate requisitions for payment of expenses.
- Sort, open, and disperse department mail to appropriate parties.
- Send out mail correspondence via postage machine.
- Collaborate with administration to improve and streamline the delivery of services and sharing of best practices.
- Process and code payments from tenants and enter it in to accounting software (Accufund).
- Greeting visitors in a prompt, professional, pleasant and helpful manner.
- Utilize multi-line phone system and direct incoming calls to the appropriate parties.
- Compiling data from various sources into organized reports for review by management team.
- Enter data into spreadsheets using Microsoft Excel or other similar programs.
- Managing office supplies inventory and placed orders when necessary.
- Updating contact lists regularly when changes occur in employee status or contact information.
- Organizing and maintaining filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handling confidential documents in an organized fashion according to established protocol.
- Composing letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Education
No Degree - General Studies
University of Alaska Anchorage
Anchorage, Alaska2022
Highschool Diploma - undefined
West Anchorage Highschool
Anchorage, Alaska05-2021
Skills
- COS Certified
- TSC Certified
- NSPIRE STAR Certified
- Data entry
- Effective communication skills
- Documentation and reporting
- Application review
- Policy interpretation
- Proficiency in Excel
- Record keeping
- Eligibility procedures
- Income verification
- Eligibility determination
- Critical thinking
- Attention to detail
- Teamwork and collaboration
- Time management
- Multitasking
- Organizational skills
- Effective communication
- Computer proficiency
Certification
- Tax Credit Specialist (NCHM TCS)
- Certified Occupancy Specialist (NCHM COS)
- NSPIRE STAR V3.0
Timeline
Eligibility Specialist II
Cook Inlet Housing Authority
12.2024 - Current
Office Coordinator
Cook Inlet Housing Authority
08.2024 - 12.2024
Administrative Assistant/Front Desk Receptionist
North Pacific Rim Housing Authority
10.2023 - 08.2024
Highschool Diploma - undefined
West Anchorage Highschool
No Degree - General Studies
University of Alaska Anchorage