Charles Steele
Hamilton,OH
Summary
Accomplished General Manager at Frisch’s Big Boy, adept in operations management and exceptional interpersonal communication. Spearheaded strategies boosting sales and profitability, achieving significant business growth. Excelled in leadership, fostering team cohesion and driving financial stability through meticulous budget and P&L management. Proven track record in enhancing client relations and team performance.
Overview
16
16
years of professional experience
Work History
General Manager
Frisch’s Big Boy
03.2008 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performanceresults.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Education
BBA - Business And Managerial Economics
Cincinnati State Technical And Community College
Cincinnati, OH09.2007
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Team Leadership
- Staff Management
- Training and Development
- Inventory Control
- P&L Management
- Client Relations
- Exceptional interpersonal communication
Accomplishments
- Marketing - Implemented marketing strategies which resulted in 20% growth of customer base.
Timeline
General Manager
Frisch’s Big Boy
03.2008 - Current
BBA - Business And Managerial Economics
Cincinnati State Technical And Community College
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