Charles Stephens
Las Vegas,NV
Summary
Customer service and business professional aiming to secure [Job Title] role within your dynamic team. Offering 5 years of experience in customer service, retail, service, and sales, 8 years in warehouse operations, other area, with proven success in [Skill] and [Skill].
~ I am eager to bring value to [Company name] through a history of excellent performance and unyielding integrity.
~ I am a dedicated, highly motivated, dependable, reliable, and extremely organized individual. In me, you will find a reliable, detailed-oriented, hardworking associate who takes initiative and can multi-task successfully.
~ I enjoy serving as a model to others by building effective interpersonal relationships that demonstrate high standards of professionalism. You will also find that I have an unwavering willingness to take on responsibilities and challenges.
Overview
12
12
years of professional experience
Work History
Sales Associate
Timberland
03.2023 - Current
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Nautica Retail
11.2022 - 11.2023
- Worked directly with managers and supervisors to conduct monthly and annual warehouse cycle and inventory counts for stocking and purchasing orders.
- Trained and supported other sales associates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Server
Stone Fire Grill
07.2020 - 09.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Service Detailer
Redlands Car Wash
07.2018 - 03.2020
- Exceeded sales goals through upselling additional services such as waxing or upholstery protection packages based on client preferences and requirements.
- Provided exceptional customer service, addressing concerns and answering questions regarding vehicle maintenance and care.
- Reduced wait times for clients by efficiently completing service tasks within scheduled appointments.
- Operated vacuums, buffers, steamers, hoses, and other equipment to apply protective, and restorative agents to maintain and enhance the appearance of vehicles.
- Maintained and organized an inventory of cleaning supplies and equipment, ensuring they were properly stored and replenished.
Shipping/Forklift Driver
Best Choice Products
08.2018 - 11.2019
- Drive and operate multiple types of industrial vehicles, such as sit-down and stand-up forklifts, cherry pickers, and automated pallet jacks.
- Responsible for safely and efficiently moving, stocking, and preparing merchandise for shipment to ensure customer orders are fulfilled correctly and on time.
- Pull and stage orders for shipment, ensuring the correct number and type of products are picked and prepared for delivery.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
Warehouse Forklift Driver
DPI Specialty Foods
01.2017 - 06.2018
- Loaded and unloaded trucks with precision, minimizing damage to speciality products during transport.
- Operated equipment safely and efficiently to prevent damage to items and avoid incidents and injuries.
- Improved warehouse efficiency by expertly operating forklifts to move, stack, and organize materials.
- Assisted with inventory management tasks for optimal space utilization and product accessibility.
Shipping/Forklift Operator
TranStar
03.2015 - 01.2017
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Warehouse Forklift Operator
LuLaRoe
05.2013 - 03.2015
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Supported the shipping department with prompt loading and unloading tasks utilizing a variety of specialized attachments on the forklift as needed.
- Collaborated with other warehouse team members, ensuring smooth workflow through effective communication during forklift operations.
Education
High School Diploma -
Cajon High School
San Bernardino, CAProfessional Development -
Cal San Bernardino
San Bernardino, CASkills
- Fast-Paced Multitasking & Time Management
- Team Collaboration & Communication
- Customer Service & Conflict Resolution
- POS System Operation & Cash Handling
- Visual Merchandising & Product Knowledge
- Inventory Management & Stock Replenishment
- Forklift Operation (Sit-down, Stand-up, Cherry Picker, Pallet Jacks), certified for 8 years and can get recertified, if needed
- Order Picking, Packing & Palletizing
- Shipping, Receiving & Warehouse Logistics
References
Available upon request.
Timeline
Sales Associate
Timberland
03.2023 - Current
Sales Associate
Nautica Retail
11.2022 - 11.2023
Server
Stone Fire Grill
07.2020 - 09.2021
Shipping/Forklift Driver
Best Choice Products
08.2018 - 11.2019
Service Detailer
Redlands Car Wash
07.2018 - 03.2020
Warehouse Forklift Driver
DPI Specialty Foods
01.2017 - 06.2018
Shipping/Forklift Operator
TranStar
03.2015 - 01.2017
Warehouse Forklift Operator
LuLaRoe
05.2013 - 03.2015
High School Diploma -
Cajon High School
Professional Development -
Cal San Bernardino
Similar Profiles
Bryan TorresBryan Torres
Sales Associate at TimberlandSales Associate at Timberland
Michael CarperMichael Carper
Truck Driver at TimberlandTruck Driver at Timberland
Kwan Tsz Long AbrahamKwan Tsz Long Abraham
Part Time Sales at TimberlandPart Time Sales at Timberland
HEATHER WEBSTERHEATHER WEBSTER
Digital Media Supervisor at Ocean Media, Inc.Digital Media Supervisor at Ocean Media, Inc.
Dawn KelleyDawn Kelley
Board of Directors- Fighter Relations at Nevada Boxing Hall of FameBoard of Directors- Fighter Relations at Nevada Boxing Hall of Fame