Charles Stevens
Southfield,MI
Summary
Results-driven sales professional with extensive experience in building strong client relationships and acquiring new customers. Proven expertise in customer service and sales leadership, adept at creating innovative solutions to meet client needs. Exceptional presentation skills and ability to connect with diverse individuals, from franchise owners to everyday consumers. Rapid career advancement achieved through a commitment to integrity and customer satisfaction, with nearly eight years of experience in delivering tailored services.
Overview
19
19
years of professional experience
Work History
Regional Director Of Security
Elia Group
Detroit, MI
03.2023 - 05.2026
- Led security team of six at Experience Zuzu, Downtown Detroit, enforcing dress code and communication protocols.
- Supervised nightly club functions from Wednesday to Sunday until official closure of night club (restaurant still open without security).
- Assisted with security management during private parties at Birmingham venues like 220 as well.
- Focused on individual protection for select guests, ensuring attentive service throughout events.
- Cultivated a welcoming environment by fostering interaction among patrons.
Valet Parking Manager
In House Valet
Birmingham, MI
12.2015 - 03.2026
- Coordinated player/staff parking for Detroit Pistons prior and post games as well as on road trips at private air strip.
- Managed VIP arrivals and departures with smooth and professional approach.
- Coordinated valet service for large groups, special events and daily guest loads.
- Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions.
- Verified correct use of procedures and recordkeeping requirements by each valet team member.
- Led daily stand up meetings to convey new policies, outline schedules and correct performance deficiencies.
- Coached team members to consistently exceed superior customer service standards.
- Assisted with snow removal, light groundskeeping and other seasonal outdoor maintenance.
- Configured new and pre-owned vehicles within displays organized in straight lines by category.
- Arranged vehicles around lot as directed and filled new and pre-owned vehicles to proper fuel level, also implementing company standards for cleanliness and signage.
Regional Security Manager
ELIA Group
Detroit, Michigan
03.2023 - 05.2025
- Developed and implemented security protocols to protect assets and personnel.
- Manned a 7-10 man crew (black suits and ear pieces required) that would operate in a variety of venues and capacities while I was in charge of our Detroit locations.
- Managed security operations budget and liaised with vendors for procurement of necessary equipment.
- Developed and implemented security policies, procedures, and best practices to ensure the safety of all personnel.
Amazon Driver
Amazon
Pontiac, MI
11.2020 - 01.2022
- Obtained proper licensing to operate bigger vehicle (step van truck).
- Delivered goods and services to customers on time and in excellent condition.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Secured merchandise, avoiding damage during transportation.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Achieved consistently high customer scores due to exceptional service.
Construction
M And N Contracting
Troy, MI
05.2014 - 12.2015
- Hauled out damaged materials and followed correct disposal processes to minimize environmental problems from chemicals or unsafe materials.
- Carried out exact demolition orders at [Type] sites.
- Removed debris remaining after natural disasters such as floods.
- Performed repairs and preventive maintenance on demolition tools, machinery and equipment.
- Stripped structures of valuable and reusable materials.
Machine Operator
Peterson Springs
Southfield, MI
12.2011 - 05.2014
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Lubricated parts and performed minor maintenance to improve machine function.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
Line Cook
Jets Pizza
Southfield, MI
10.2007 - 07.2010
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Kept stations stocked and ready for use to maximize productivity.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
Education
High School Diploma -
Wylie E. Groves High School
Beverly Hills, MI06.2009
Business
Oakland Community College
Bloomfield Hills, MISkills
- Extremely personable individual who will do whatever possible to satisfy the needs of any customer
- Polished vernacular
- Ability to command conversation while being sensitive to customer/individual simultaneously
- Decision Making
- Work Requirements Adherence
- Service Improvements
- Time Management
- Employee Supervision
- Sales Closing
Timeline
Regional Director Of Security
Elia Group
03.2023 - 05.2026
Regional Security Manager
ELIA Group
03.2023 - 05.2025
Amazon Driver
Amazon
11.2020 - 01.2022
Valet Parking Manager
In House Valet
12.2015 - 03.2026
Construction
M And N Contracting
05.2014 - 12.2015
Machine Operator
Peterson Springs
12.2011 - 05.2014
Line Cook
Jets Pizza
10.2007 - 07.2010
High School Diploma -
Wylie E. Groves High School
Business
Oakland Community College