Charles Steward
Cooper,TX
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Accomplished Salesperson well-versed in increasing profitability using sound sales techniques. Adept at meeting customer needs by recommending, selecting and assisting with merchandise sales. Top producer consistently exceeds sales goals and tops KPIs to win success. Customer-oriented, strategic-thinking salesperson with several years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Expertise in growing network connections, introducing products, implementing pricing models and revealing customer needs to deliver solutions.
Overview
44
44
years of professional experience
Work History
Salesperson
Gann Service Company
Lufkin, TX
11.2007 - 05.2019
- Generated new business opportunities through cold calling campaigns.
- Developed and implemented strategies to meet sales quotas.
- Advised customers on the latest product features and benefits.
- Provided personalized service to build relationships with customers.
- Monitored inventory levels and placed orders as needed.
- Educated customers about products and services offered by the company.
- Resolved customer complaints promptly and efficiently.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Acquired new customers and identified unique needs to deliver relevant products.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Buyer/Warehouse Supervisor
Gann Service Company
Lufklin, TX
11.2007 - 04.2019
- Tracked and approved procurement plans and inventory levels.
- Requested pricing quotes from suppliers to determine best source of supply.
- Attended trade shows and industry events to stay informed about new products and market trends.
- Monitored inventory levels and placed orders to replenish stock while minimizing excess.
- Supervised loading and unloading of materials from incoming trucks.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Conducted training sessions for new employees on proper use of equipment and safety protocols.
- Directed receiving, warehousing, distribution and maintenance services.
- Identified process improvement opportunities within the warehouse environment.
- Ensured appropriate staffing levels to meet production demands.
- Addressed any problems that may arise during day-to-day operations in a timely manner.
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Employed first-in-first-out protocols to reduce waste.
- Developed weekly schedules for warehouse employees.
- Supervised scheduling for freight and package shipments and managed return and transfer procedures.
- Generated warehouse shipping documents, packing lists and invoices.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Reviewed supplies inventory levels and purchased necessary items.
- Monitored workers and reviewed completed work for proper performance.
- Drafted requests for quotes from vendors for comparison shopping purposes.
- Managed inventory control systems to track stock levels, deliveries and related information.
- Evaluated vendor proposals based on price competitiveness, quality standards, service level agreements and reliability.
- Maintained records of all purchases including item descriptions, costs, quantities received.
- Negotiated pricing and delivery terms with suppliers.
- Resolved any discrepancies between purchase orders and actual receipts of goods or services.
- Monitored inventory levels to ensure availability of products for customers.
- Reviewed purchase orders, contracts and invoices to ensure accuracy.
- Analyzed market trends and competitor data to identify opportunities for cost savings.
- Participated in industry trade shows and conferences to stay abreast of current trends in product development.
- Negotiated with selected suppliers to obtain lowest unit cost.
Key Account Manager - Brookshire Bros.Grocery
Mckesson Corporation
Lufkin, TX
06.1984 - 10.2007
- Coordinated cross-functional teams for successful execution of projects related to large scale accounts.
- Conducted research into market conditions and competitor strategies in order to inform strategic decisions.
- Maintained a deep understanding of client products and services in order to effectively promote them.
- Developed and implemented key account plans to meet customer needs and increase company profitability.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
- Resolved conflicts between customers and other departments by identifying root causes and proposing solutions.
- Established strong relationships with clients through regular communication and follow-up activities.
- Collaborated with sales team members to develop solutions tailored to customer needs.
- Managed the relationship between internal teams and external customers.
- Attended trade shows and industry events in order to build brand awareness among target audiences.
- Created presentations for key stakeholders regarding progress updates or proposals for new initiatives.
- Analyzed market trends, customer feedback, pricing strategies. to recommend changes in product offerings or services.
- Sought out opportunities for upselling additional products or services to existing customers.
- Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
- Communicated with retailers to provide information on promotions and sales.
- Developed and implemented strategic plans to maintain and grow key accounts, enhancing customer satisfaction and loyalty.
- Achieved and exceeded sales targets for key accounts through effective planning and execution.
- Established and maintained strong relationships with decision-makers and influencers within key accounts.
- Conducted regular business reviews with key clients to assess product and service performance and identify improvement areas.
- Coordinated with the customer service and support teams to address and resolve key account issues promptly.
- Maintained positive working relationships with retailers and representatives.
- Monitored market trends and competitor activity to adjust account strategies accordingly.
- Addressed client questions and resolved complaints related to products, services and accounts.
- Listened to customer needs to identify and recommend best products and services.
- Produced sales documents, finalized deals and filed records.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Replenished and arranged items to maintain appearance.
- Posed as models for advertising, artistic creation and display of goods.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Reset store displays for special events and seasonal merchandise changes.
Restaurant Owner
Self-employeed Charlie's Restaurant
Cooper, TX
09.2003 - 02.2007
- Established standards for quality control, customer service, health and safety regulations.
- Ensured compliance with local health codes and safety regulations.
- Maintained relationships with suppliers and distributors in order to secure best deals on orders placed .
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
- Collaborated with chefs on new recipes, flavors and presentations for dishes served in the restaurant.
- Served as primary point of contact for customer inquiries or complaints.
- Ensured compliance with all applicable laws, regulations and policies governing restaurants in the area.
- Trained and supervised kitchen staff in proper food preparation techniques.
- Monitored customer feedback to ensure satisfaction with menu items and services provided.
- Coordinated catering services when requested by customers .
- Responded promptly to customer complaints or issues related to the restaurant's services or products.
- Performed regular inspections of kitchen facilities to ensure cleanliness, safety requirements are met as well as adherence to health codes, regulations set by state, local government agencies .
- Interviewed potential hires for front-of-house positions such as servers and bartenders .
- Implemented operational procedures to maximize efficiency while minimizing costs.
- Developed menus that featured local ingredients while meeting customer demands.
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
- Managed food preparation, guest interaction, quality control and customer relations.
- Developed successful marketing plans to increase sales and profits while managing costs.
- Hired, trained and motivated staff to fill all restaurant openings.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Salesperson
Woody's Toys Corp.
Lufkin, TX
04.1975 - 05.1984
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Advised customers on the latest product features and benefits.
- Provided personalized service to build relationships with customers.
- Monitored inventory levels and placed orders as needed.
- Assisted customers in selecting appropriate products or services for their needs.
- Resolved customer complaints promptly and efficiently.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Acquired new customers and identified unique needs to deliver relevant products.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Prepared and delivered appropriate presentations on products and services.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Reset store displays for special events and seasonal merchandise changes.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Education
High School Diploma -
Coronado High School
Lubbock, TX05-1970
Skills
- Account Management
- Customer Engagement
- Reference selling
- Relationship selling
- Up-selling
- Territory Management
- Profit Generation
- Customer care
- Sales management
- Sales strategy development
- Complaint Handling
- Customer Relationship Building
- Sales Presentations
- Cold-calling
Accomplishments
Top salesman at Woody's Toys 4 years
Presidential Award at McKesson Corp. 1983
Affiliations
Active fisherman, Gardener, Song Leader at my current church, Active in the community by being president of the Cooper Housing Authority
Timeline
Salesperson
Gann Service Company
11.2007 - 05.2019
Buyer/Warehouse Supervisor
Gann Service Company
11.2007 - 04.2019
Restaurant Owner
Self-employeed Charlie's Restaurant
09.2003 - 02.2007
Key Account Manager - Brookshire Bros.Grocery
Mckesson Corporation
06.1984 - 10.2007
Salesperson
Woody's Toys Corp.
04.1975 - 05.1984
High School Diploma -
Coronado High School