Charles Stewart
Snapon Tools /self Employed
BRIDGEVILLE,DE
47
years of professional experience
Adaptable business professional with deep experience managing mobile tool sales, customer accounts, and truck inventory. Strong problem-solving and attention to detail support smooth operations, accurate transactions, and dependable customer satisfaction.
Experienced franchise and field manager with a strong background in customer service, route sales, inventory control, and business development. Known for building lasting client relationships, resolving issues quickly, and keeping daily operations organized and efficient.
Work History
Franchisee
17 Years 2 Months- Managed mobile tool route sales, maintaining customer relationships and product availability.
- Advised technicians on tool selection, warranties, and service solutions.
- Ordered inventory, balanced stock levels, and restocked high-demand merchandise.
- Processed sales transactions, invoices, and customer account records accurately.
Field Manager
2 Years 11 Months- Directed field operations to improve route execution, customer coverage, and service consistency.
- Coached team members on product knowledge, sales procedures, and customer engagement standards.
- Monitored inventory levels to maintain proper truck stock, order accuracy, and product availability.
- Coordinated field schedules to align deliveries, service calls, and priority sales activities.
- Evaluated sales performance and adjusted territory plans to support growth and efficiency.
- Trained associates on merchandising standards, promotional execution, and operational compliance.
- Resolved customer concerns quickly while strengthening long-term account relationships and retention.
- Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions.
- Optimized team performance through ongoing coaching, training, and development initiatives.
Franchisee
15 Years 9 Months- Managed mobile tool route servicing customer accounts with tailored product recommendations and prompt delivery.
- Managed truck inventory, organized stock levels, and replenished fast-moving tools and equipment.
- Built and managed customer relationships, assessed identified repair needs, and matched solutions to shop requirements.
- Processed orders, coordinated special requests, and ensured accurate fulfillment for service customers.
Field Manager
2 Years 11 Months- Implemented process improvements that reduced delays and strengthened daily field productivity.
- Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
- Performed quality control inspections on phases of field operations.
- Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
Franchise Owner
8 Years 11 Months- Managed franchise operations, aligning inventory, sales routes, and customer service with Snap-on standards.
- Built customer relationships through regular tool truck visits, product recommendations, and account support.
- Tracked inventory levels, ordered merchandise, and maintained organized stock for efficient sales coverage.
- Processed transactions, invoicing, and payments accurately to support daily business operations.
Education
High School Diploma
Bachelor of Science - Biology
Skills
Business development
Marketing expertise
Performance analysis
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Problem-solving abilities
Attention to detail
Team leadership
Effective communication
Active listening
Employee motivation
Self motivation
Recruitment and hiring
Goal setting
Professionalism
Employee relations
Timeline
Franchisee
Snapon Tools /self Employed
01.2006 - 03.2023Read More
Field Manager
Snapon Tools Corp.
01.2003 - 12.2005Read More
Franchisee
Snapon Tools/self Employed
03.1988 - 12.2003Read More
Field Manager
Snapon Tools Corp
01.1985 - 12.1987Read More
Franchise Owner
Snapon Tools
01.1976 - 12.1984Read More
North Carolina Wesleyan
Bachelor of Science from Biology
Read More
Towson High School
High School Diploma
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top franchisee out of Baltimore for 8 yrs/ top field group 2005
I was the top franchisee out of Baltimore Branch from 1989 to 2007 working the Gaithersburg area. I took over as field manager for Snapon on the eastern shore of Delaware and Maryland in 2003 and we finished as the top field group in our region in 2005 and 2006 until I went back as a francisee.