Summary
Work History
Education
Skills
Additional Information
Timeline
Generic

Charles Swinney

Graham,NC

Summary

Dynamic manager with a proven track record at Lowe’s Home Improvement, excelling in customer service and team leadership. Enhanced customer satisfaction through effective issue resolution and proactive communication. Skilled in time management and decision-making, consistently achieving operational goals while fostering a productive work environment.

Work History

Manager

Conns Home Plus
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Dept Manager Appliances, Caninets, Counter Tops

Lowe’s Home Improvement
Burlington, NC
  • Assured effective inventory management, minimizing losses from shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Education

Computer Science -

Alamance Community College

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Additional Information

Experienced in merchandise resets, planograms. Sixteenth years, forklift, order picker, narrow reach lift, motorized and non motorized pallet jacks, experience.

Timeline

Manager

Conns Home Plus

Dept Manager Appliances, Caninets, Counter Tops

Lowe’s Home Improvement

Computer Science -

Alamance Community College

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Charles Swinney