Summary
Overview
Work History
Education
Skills
Timeline
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Charles Taylor

Las Vegas,NV

Summary

Dedicated airfield operations expert with aviation industry experience. Proficient in airfield maintenance, aircraft fueling and aircraft ground handling operations. Talented at implementing new airfield operations protocols and enforcing compliance with aviation regulations.

Overview

14
14
years of professional experience

Work History

Customer Service Agent

Unifi Aviation
04.2023 - Current
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Facilitated the boarding process for passengers, maintaining a organized and efficient environment.
  • Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
  • Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
  • Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
  • Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
  • Provided exceptional service at ticket counters, booking flights and processing payments securely.
  • Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.
  • Supported colleagues during peak hours by taking on additional tasks when needed.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Assisted with jet bridge operation when needed.

Aviation Operations Specialist

Unifi Aviation
06.2023 - 12.2023
  • Utilized advanced software programs to track flights accurately in real-time, enabling prompt responses to any arising issues or changes in circumstances.
  • Supported operations by managing professional communications, tracking data and managing records.
  • Compiled data and prepared aviation operations and aviation safety reports.
  • Maintained flight logs on incoming and outgoing flights and individual flights.
  • Transmitted flight plans and arrival reports to flight and air traffic control centers.
  • Adhered to safety procedures when managing logistics for pilot and ground crew.
  • Maintained accurate flight logs and records, ensuring compliance with regulatory requirements.
  • Established and maintained communication with air traffic control and other airfield personnel as required.

Music Consultant

CER Consulting
05.2010 - 07.2022
  • Provided expert guidance on song selection for synchronization placements in media platforms.
  • Enhanced overall brand identity by curating consistent and cohesive musical elements across all client touchpoints.
  • Evaluated existing content libraries against current trends enabling more efficient decision-making within the organization.
  • Developed customized playlists and soundtracks for clients, enhancing their brand''s presence and audience engagement.
  • Established strong relationships with artists to secure exclusive content for client projects.
  • Increased client satisfaction by providing tailored music consultation services for various projects.

Education

GED -

Kennedy King Jr. College
Chicago, IL
05.1996

Skills

  • Outstanding communication skills
  • Customer Complaint Resolution
  • Critical Thinking
  • Strong multitasking
  • Time management expertise
  • Airport security awareness
  • Airline Policies Knowledge
  • Baggage handling understanding
  • Boarding process efficiency
  • Gate assignment coordination
  • Excellent interpersonal skills
  • Ticketing System Knowledge

Timeline

Aviation Operations Specialist

Unifi Aviation
06.2023 - 12.2023

Customer Service Agent

Unifi Aviation
04.2023 - Current

Music Consultant

CER Consulting
05.2010 - 07.2022

GED -

Kennedy King Jr. College

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Charles Taylor