Charles Terry
Winston-Salem,NC
Summary
Dynamic and community-driven Human Services professional with a strong background in ecological case management, youth mentorship, and civic leadership. Proven track record of managing casework within Department of Social Services frameworks using NCFAST, alongside extensive experience supporting youth and adults with mental health disorders. A dedicated community advocate serving in high-level leadership roles for youth development and civic organizations, specializing in crisis intervention, family advocacy, and systemic support for adolescents (ages 10–17).
Overview
10
10
years of professional experience
Work History
Income Maintenance Caseworker II
Forsyth County Department of Social Services
06.2023 - Current
- Manage a structured, complex caseload to determine client and family eligibility for critical state income, health, and energy assistance programs utilizing advanced proficiency in NCFAST.
- Conduct comprehensive, empathetic client interviews to gather, evaluate, and verify critical family composition, socioeconomic status, and health data.
- Navigate complex multi-agency frameworks to interpret policies, explain legal rights, and connect families to vital wrap-around community resources.
Licensed Car Salesman
Fast Trak Auto
12.2022 - Current
- Utilized advanced interpersonal communication, active listening, and negotiation skills to manage client relationships, prioritize daily operations, and maintain detailed compliance records
- Collaborated with finance team to streamline loan approval processes, enhancing customer satisfaction.
Med Tech / Mental Health Care Provider
RHA Healthcare & Homecare Solutions
01.2017 - 05.2022
- Coordinated individualized, client-centered care plans for children, adolescents (ages 10–17), and adults navigating severe mental health disorders and limited mobility.
- Administered critical medications with strict adherence to safety protocols, medical documentation standards, and compliance regulations.
- Provided direct, in-home behavioral support and de-escalation interventions to maintain stable, secure environments for high-risk clients.
Education
Bachelor of Science - Business Administration And Management
Winston Salem State University
Winston-Salem, NC12-2024
Skills
- Systemic Case Management (NCFAST)
- Youth Mentorship & Development (Ages 10–17)
- Crisis Intervention & Mental Health Support
- Civic & Community Leadership
- Cross-Agency & Stakeholder Collaboration
- Comprehensive Family Assessments
- Interpersonal Communication & De-escalation
- Task Prioritization & Team Delegation
Timeline
Income Maintenance Caseworker II
Forsyth County Department of Social Services
06.2023 - Current
Licensed Car Salesman
Fast Trak Auto
12.2022 - Current
Med Tech / Mental Health Care Provider
RHA Healthcare & Homecare Solutions
01.2017 - 05.2022
Bachelor of Science - Business Administration And Management
Winston Salem State University
Civic & Non-Profit Leadership
Founder & Executive Director
Brick to Brick (Non-Profit Mentoring Program) – Winston-Salem, NC | 2026 – Present
- Established and lead a community-based non-profit mentoring program designed to empower, guide, and build strong developmental foundations for youth and adolescents (ages 10–17).
- Design and implement evidence-based mentoring curricula focused on life skills, emotional regulation, academic resilience, and personal accountability.
- Manage organizational operations, community partnerships, and volunteer outreach to connect at-risk youth with consistent, positive adult role models.
NAACP – Winston-Salem, NC | 2024 – Present
- Lead strategic community outreach, advocacy initiatives, and educational programming focused on empowering young adults and at-risk youth within the region.
- Collaborate with local stakeholders, families, and community organizations to address systemic challenges and promote equitable resources.
Young Democratic Party – Winston-Salem, NC | 2023– Present
- Direct organizational strategy, chair executive meetings, and spearhead civic engagement campaigns targeting young demographics.
- Mobilize community members and manage collaborative teams to advocate for structural policy changes and youth-focused community development.
Masonic – Winston-Salem, NC | 2023 – Present
- Direct and oversee all youth programming, mentoring structures, and personal development initiatives for adolescents (ages 10–17).
- Establish behavioral and leadership benchmarks, providing structured guidance and accountability frameworks for active youth participants.