Raven Howard
Henderson,NC
Summary
Dedicated professional with a strong background in customer and patient service, specializing in case management and compliance. Demonstrates a keen ability to interpret complex policies while providing compassionate support, ensuring timely responses to client inquiries and maintaining accurate case records.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Income Maintenance Caseworker II
Durham County Department Of Social Services
Durham, North Carolina
07.2024 - Current
- Conducted interviews to gather information and clarify client needs.
- Assessed client eligibility for financial assistance programs and services.
- Processed assistance applications by evaluating key information and eligibility criteria, facilitating timely access to benefits.
- Reviewed cases to ensure compliance with regulations and policies, mitigating risk of non-compliance.
- Interpreted policies, laws, and regulations relevant to assigned caseloads.
- Explained eligibility details and affordability options to clients, fostering understanding and trust in the assistance process.
- Responded timely to inquiries from clients regarding their benefits status.
Benefits Reimbursement
Aerotek
Henderson, NC
11.2020 - 07.2024
- Processed prior authorizations from doctor offices, long term care facilities, and pharmacies to facilitate patient care
- Processed payments for patient accounts with accuracy
- Appropriately handle sensitive patient medical account information
- Use a computerized system to respond to customer inquiries in a call center environment
- Gathered information, researched, and resolved inquiries while logging customer calls for accurate tracking
- Communicated options for resolution promptly to enhance customer satisfaction
- Inform customers about services available and assess customer needs
- Respond to standard inquiries and complaints using standard scripts and procedures
Material Handler
Revlon
Oxford, NC
01.2017 - 11.2020
- Operated warehouse material handling equipment safely and efficiently to ensure smooth operations
- Ensure item pick accuracy and safety of product to prevent damage
- Build stable,well-built and accurate pallet loads for shipment
- Understand pallet layers, heights, and counting methods used when working with pallets of product
- Utilize RF units and pick tickets, and receiving documentation
- Read and understand product descriptions, packaging and pick ticket messages
- Achieved established company production and service level standards consistently to support operational goals
- Maintained cleanliness and organization in work areas to promote a safe and efficient work environment
- Performed cleaning tasks during and at the end of shifts
Education
Associate - Human Service Management
University of Phoenix-Online Campus
Phoenix, AZ01-2010
High School Diploma -
Northern Vance High School of Henderson
Henderson, NC01-1998
Skills
- Office Administration
- Record keeping
- Data entry accuracy
- Team collaboration
- Attention to detail
- Time management
- Effective communication
- Case management
- Quality Inspection
- Word Processing
- Quality Control
- Insurance Verification
- Shipping & Receiving
- Quality Assurance
- Order Picking
- Warehouse Experience
- Accounts Receivable
- Medical Records
- Proficient with: Microsoft Word, Outlook, and Excel
- Office equipment operation
- Telephone reception
- Excellent written and oral skills
- Problem solving
Certification
Forklift Certified, Walkie rider certified
Assessments
- Retail Customer Service — Highly Proficient
- June 2019
- Measures a candidate's ability to comprehend and respond appropriately to retail customer needs.
- Full results: Highly Proficient
- Filing & organization — Proficient
- Arranging and managing information or materials using a set of rules.
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- Ten years in customer service & relations
- Word processing & typing
Timeline
Income Maintenance Caseworker II
Durham County Department Of Social Services
07.2024 - Current
Benefits Reimbursement
Aerotek
11.2020 - 07.2024
Material Handler
Revlon
01.2017 - 11.2020
Associate - Human Service Management
University of Phoenix-Online Campus
High School Diploma -
Northern Vance High School of Henderson