Open To Work
Danielle J Shields
Summary
Experienced customer service professional with a proven track record in fast-paced environments. Proficient in Microsoft programs, demonstrating strong organizational and time management skills that enhance customer satisfaction and drive company growth. Recognized for resolving customer issues effectively and building positive relationships through clear communication. Adaptable and quick to learn, eager to leverage skills in diverse settings while contributing to organizational success.
Overview
13
13
years of professional experience
Work History
INCOME MAINTENANCE CASEWORKER II
Cumberland County Department of Social Services
Fayetteville, North Carolina
08.2023 - 09.2024
- Managed applications, assessed eligibility, and maintained cases for Family and Children's Medicaid to support client access to essential services.
- Conducted client interviews, verified information, determined eligibility, and updated records to ensure compliance with program requirements.
- Processed client information to enable precise case management and facilitate timely service delivery.
- Determined how changes impacted eligibility of the case.
- Considerable knowledge of the programs/areas assigned; general knowledge of all agency and community programs and services which could affect the client/applicant.
- Accessed and managed information using the online NC FAST Program, Manuals, and DSS Administrative Letters.
CASHIER SUPERVISOR
Resort Collections
Elizabethtown, NC
06.2020 - 10.2022
- Executed daily register openings and closings, ensuring accurate cash drawer counts.
- Processed returns, credits, gift cards, and various forms of POS payments for customers and employees.
- Assisted 70 customers daily in locating specialized items and provided tailored recommendations for custom projects.
- Maintained comprehensive knowledge of products, sales, promotions, and holiday discounts to ensure accurate pricing for customers.
- Maintained neat and attractive merchandise aisles and displays to help maximize product inventory tracking and purchases.
- Resort Collections is a small family-owned business that sells swimwear and apparel. It has been in business for 37 years and counting.
CATERING COORDINATOR SUPERVISOR
Sodexo Dining
Durham, NC
08.2019 - 05.2020
- Finalized quotes and orders by proactively following up on catering leads, ensuring accurate and timely service delivery.
- Minimized catering errors by confirming order details and addressing questions, enhancing customer satisfaction.
- Stayed on top of demands by keeping adequate stock of food items, utensils, and beverages for catering needs.
- Coordinated catering events from start to finish for diverse client needs.
- Coordinated with site staff to address special considerations, ensuring seamless event execution.
- Maintained catering records, including copies of all orders and current account balances in Catertrax.
- Maintained warm and professional demeanor while welcoming and directing event attendees to designated tables or venue areas.
- Handled high volume of calls with multi-line system, transferring callers, taking messages, and remotely handling diverse problems.
MARKETING COORDINATOR
Sodexo Dining
Durham, NC
08.2011 - 07.2019
- Directed staff in marketing and culinary promotions, enhancing sales and customer engagement across four cafes.
- Assisted General Manager in accurate financial reporting and strategies to enhance profitability.
- Resolving financial discrepancies involving unit cash flow and quickly resolving challenges.
- Communicating with coworkers to maintain goals, developing the team's financial acumen, audits, monitoring Sodexo policies and procedures.
- Managed high volume of calls on multi-line system, transferring callers and addressing diverse issues efficiently.
- Processed insurance claims by accurately filling out required forms.
- Established several small business projects focusing on growth, sales, and operational excellence.
Education
Bachelor of Arts - Forensic Psychology
Southern New Hampshire University
Online03-2026
Skills
- Data entry and reporting
- Time management
- Interpersonal communication
- Written and verbal communication
- Forecasting and analysis
- Multitasking and process improvement
- Customer support and virtual sales
- Loss prevention strategies
- Critical thinking and consulting
- Microsoft Office proficiency
Additional Knowledge Areas
- Data Entry
- Time Management
- Interpersonal, Written and Verbal Communications
- Forecasting/Reporting
- Multitasking
- Process Improvement
- Customer Support
- Virtual Sales
- Loss Prevention Techniques
- Critical Thinking
- Consulting
- Microsoft Office, Excel & Word Proficiency
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridSalary Range
$15/hr - $23/hrWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
INCOME MAINTENANCE CASEWORKER II
Cumberland County Department of Social Services
08.2023 - 09.2024
CASHIER SUPERVISOR
Resort Collections
06.2020 - 10.2022
CATERING COORDINATOR SUPERVISOR
Sodexo Dining
08.2019 - 05.2020
MARKETING COORDINATOR
Sodexo Dining
08.2011 - 07.2019
Bachelor of Arts - Forensic Psychology
Southern New Hampshire University