Andria Jones
Fayetteville,NC
Summary
Detail-oriented professional with expertise in case management and customer service. Proven ability to maintain accurate records and enhance client interactions, driving satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Income Maintenance Caseworker II
Cumberland County Department Of Social Services
Fayetteville, NC
03.2025 - Current
- Reviewed customer accounts and performed online data checks to determine Medicaid eligibility.
- Updated and maintained case records, ensuring accuracy of information.
- Specialized in comprehensive case management for effective income maintenance.
- Performed data entry into computer systems for tracking client information.
- Conducted interviews to gather information on client eligibility.
- Documented case notes and maintained records in the agency's database.
Medicaid Enrollment Specialist
Conduent (Work From Home)
Fayetteville, NC
02.2024 - 03.2025
- First point of contact for callers calling in regard to Medicaid for NJ Family Care.
- Completed new applications and renewal applications for callers who wanted Medicaid.
- Provided answers to questions and routed callers to the correct departments.
- Ensured caller satisfaction before concluding each interaction.
Student Support Representative
American Public University System (Remote)
Albany, GA
06.2022 - 02.2024
- Served as primary contact for students seeking assistance with financial aid, tuition support, graduation processes, academic advising, admissions, enrollment, and other front-facing departments.
- Resolved student issues by analyzing situations and providing effective solutions.
- Provided guidance on University policies and academic resources available to students.
Legal Secretary
Dougherty County Probate Court
Albany, GA
02.2021 - 06.2022
- Executed administrative and clerical tasks within assigned department, preparing documents for judges.
- Processed requests to Vital Records for birth and death certificates.
- Scanned wills, estates, and guardianship documents for minors and adults.
- Conducted research on case history and disposition in response to information requests.
- Administered oaths to executors, ensuring control over estates of deceased individuals.
- Managed telephone inquiries, addressing questions and complaints, while directing messages appropriately.
- Received, routed, and distributed mail, along with various reports and invoices; monitored voicemail messages.
- Reviewed and processed court documents; communicated with attorneys and litigants regarding citations and notices.
- Managed judges calendar to prioritize urgent matters while balancing routine hearings.
Customer Service Representative
Concentrix (Work From Home)
Albany, GA
01.2020 - 02.2021
- Delivered customer service for various contracts, addressing client needs effectively.
- Provided technical support and guidance regarding tax-related inquiries and software usage.
- Created cases to track and resolve customer issues efficiently.
- Resolved customer inquiries efficiently and accurately in a remote environment.
Education
MBA - Business Administration
University of Phoenix
Phoenix, AZ09-2025
Bachelor of Science - Human Resources Management
American Public University
Charleston, WV06-2023
Associate of Science - Business Administration
Kaplan University
Davenport, IA11-2017
Skills
- Customer service
- Case management
- Project management
- Data entry
- Effective communication
- Problem analysis
References
References available upon request.
Timeline
Income Maintenance Caseworker II
Cumberland County Department Of Social Services
03.2025 - Current
Medicaid Enrollment Specialist
Conduent (Work From Home)
02.2024 - 03.2025
Student Support Representative
American Public University System (Remote)
06.2022 - 02.2024
Legal Secretary
Dougherty County Probate Court
02.2021 - 06.2022
Customer Service Representative
Concentrix (Work From Home)
01.2020 - 02.2021
MBA - Business Administration
University of Phoenix
Bachelor of Science - Human Resources Management
American Public University
Associate of Science - Business Administration
Kaplan University