CHARLES URSO
Phoenix,AZ
Summary
Peer Support Mentor Insightful Counselor familiar with [Type] treatment protocols. Adept at responding to emergency situations calmly and respectfully. Passionate about patient support and resource advocacy. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Certified Peer Support Specialist
Phoenix Oasis Reentry
01.2024 - Current
- Maintained accurate records of client interactions according to organizational guidelines, protecting confidentiality while ensuring thorough documentation for continuity of care purposes.
- Collaborated with interdisciplinary teams to develop comprehensive care plans based on clients'' individual strengths, needs, and preferences.
- Assisted clients in developing and maintaining personalized wellness plans, guiding them in setting achievable goals for improved mental health outcomes.
- Developed strong rapport with clients, fostering a trusting environment to encourage open communication about personal challenges and goals.
Peer Support Mentor
AZDOC
06.2011 - 07.2015
- Encouraged peer to Conduct themselves through dialogue among peers through the use of questions or prompts that stimulate critical thinking around specific topics being studied
- Utilized diverse interventions and counseling methods to model coping skills
- Assisted clients in articulating goals in one-on-one and group settings
- Utilized crisis intervention techniques when needed to help de-escalate potentially dangerous situations.
Peer Support Mentor
AZDOC
08.2011 - 09.2011
- Utilized effective communication strategies to foster open dialogue between mentors and mentees
- Compiled and studied occupational, educational, and economic information assisted counselors in determining and carrying out vocational and educational objectives
- Sustained strong presence within dorm by keeping office hours and being available during high-need periods.
Education
Bachelor of Science - Science of Public Health
Grand Canyon University
Phoenix, AZ01.2027
No Degree - Behavioral Health
New Freedom
Phoenix, AZ11.2023
Skills
- Supporting Daily Living Needs
- Peer Support
- Issue Resolution Abilities
- Peer Interaction
Substance Abuse Knowledge
Timeline
Certified Peer Support Specialist
Phoenix Oasis Reentry
01.2024 - Current
Peer Support Mentor
AZDOC
08.2011 - 09.2011
Peer Support Mentor
AZDOC
06.2011 - 07.2015
Bachelor of Science - Science of Public Health
Grand Canyon University
No Degree - Behavioral Health
New Freedom
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