Charles Valenzuela
Westminster,CA
Summary
Highly personable and skilled in customer service, with background as Host and Hostess in restaurant, lounge, and coffee shop settings. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house activities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Host/ Runner/Head Barback
Jimmy E's Bar + Grill
Signal Hill
11.2023 - Current
- Communicated with servers about new tables, changes in food availability and customer comments.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Demonstrated knowledge of all products offered at the bar including specialty beers, wines, liquors, sodas, juices .
- Ensured all dishes were served at the correct temperature and presentation.
Crew Member
Sweet Jill's Bakery
Long Beach, CA
01.2022 - 04.2024
- Monitored oven temperatures and baking times for optimal product outcomes.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Provided excellent customer service to foster satisfaction and loyalty.
Housekeeper/Hotel Front Desk Clerk
Monterey inn
Wilmington, CA
06.2016 - 08.2019
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Changed bed linens and towels, tidied up rooms.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
Education
Bachelor of Arts - Pre-Law
Golden West College
Huntington Beach, CA06-2030
Skills
- Group reservations management
- POS software
- Multitasking proficiency
- Health standards
- Workflow optimization
- Strong interpersonal skills
Languages
English
Professional
Spanish
Professional
Certification
- Sexual harassment prevention
- Food handlers card
- RBS
Timeline
Host/ Runner/Head Barback
Jimmy E's Bar + Grill
11.2023 - Current
Crew Member
Sweet Jill's Bakery
01.2022 - 04.2024
Housekeeper/Hotel Front Desk Clerk
Monterey inn
06.2016 - 08.2019
- Sexual harassment prevention
- Food handlers card
- RBS
Bachelor of Arts - Pre-Law
Golden West College
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