Summary
Overview
Work History
Education
Skills
Professional References
Hobbies: Dungeons and Dragons
Timeline
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Charles  Valliant

Charles Valliant

Canyon,TX

Summary

Currently I'm an E-Commerce clerk and Fuel Clerk at United Supermarkets. I am also a student at West Texas A&M University studying music education and am striving to pursue a degree in Music Education. I am an active musician proficient in several brass instruments and piano. The goal is to develop the necessary pedagogical practices to hone the craft of educating students in playing all types of wind instruments. Some of my previous experience as a Convenience Store Manager has helped me develop various practice in leadership and team building. I'm also familiar with delegating as well as organizing, coaching, and exercising proper communication skills in both work and non-work-related issues. The previous positions I've held include Convenience Manager, Fuel Clerk, Sandwich Artist, and a Private Lesson Teacher.

As a convenience manager, I encouraged positive reinforcement to the United Express team and taught them about company policies: i.e. the do's and don'ts of running a single kiosk Convenience store. By utilizing problem solving skills and delegation to effectively order, clean, stock various goods in the convenience store as well as maintain pumps at the gas station. Guests' satisfaction was the team's priority and that through creating positive experiences with them, they'd be encouraged to visit the store again and again.

When as a manager and still a clerk, it was important to practice effective cash control, reface (or restocks) of merchandise, help guests locate products, and listen to customer or even Management feedback. There was also active note taking with listening and noting the details of performing day-to-day functions in a convenience store and while in the main supermarket too. As a manager, I strived to provide friendly and personable customer service to all guests. Not to mention when the need arose provide maintenance by changing breakaways, hoses, and other manual work to the gas pumps.

While in food service at Subway, I was often in charge of properly prepping veggies, meats, and condiments needed for making sandwiches. We also baked bread and cookies too and provided quality control for all of these products by maintaining accurate temperature logs and following the proper procedures for discarding products that were no longer usable. Also provided effective assistance in preparing and cashing out various sandwich meals as well as catering orders too.

During my previous times at WTAMU, I taught private lessons for French horn for several students in the Panhandle Region. I also drove out to Plainview and taught various lessons for students at the High School there too. While giving private lessons, students learned about various brass lip exercises and received coaching on how to play solos, band pieces, and smaller ensemble work from my teaching. Additionally I also gave a few basic music theory lessons to students wanting to learn more about music too.

Overview

10
10
years of professional experience

Work History

E-Commerce Personal Shopper

United Supermarkets
12.2023 - Current
  • Processed orders, maintained a point of sale, provided customer satisfaction through refunding or adjusting orders when needed.
  • Enhanced customer satisfaction by grabbing groceries and personalizing substitutes for shopping recommendations based on individual needs.
  • I manage approximately 10-15 calls, emails and faxes per day from customers.

Convenience Store Manager

United Supermarkets
09.2019 - 12.2023
  • Managed employee hours to set schedule and store operation budget appropriately, personally covering cashier shifts and general store duties to minimize store labor cost during slow hours.
  • Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
  • Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
  • Protected employees and customers by providing safe and clean store environment in bathrooms, on shelves, floors and fridge doors and around store entrance.
  • Enhanced customer satisfaction with by focusing on providing exceptional service and addressing concerns promptly.

Fuel Station Clerk

United Supermarkets
04.2018 - 09.2019
  • Maintained clean and orderly work station.
  • Built trustful relationships with customers to encourage return visits.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Facilitated sales of services and goods.

Sandwich Artist

SUBWAY®Restaurants
03.2015 - 04.2018
  • Greeted guests, promoted specials and took orders.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Managed doing multiple tasks of prepping food, making sandwiches, baking bread, and customer service while processing up to 20-30 transactions per hour

Sandwich Maker

SUBWAY®Restaurants
04.2014 - 12.2014
  • Assisted customers in choosing menu items by providing food complementing information.
  • Greeted guests, promoted specials and took orders.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Organized work areas to foster efficiency and model exceptional kitchen etiquette.
  • Managed doing multiple tasks of prepping food, making sandwiches, baking bread, and customer service while processing up to 30-40 transactions per hour in several prime shopping center locations.

Education

Bachelor of Arts For Teaching - Music Education

West Texas A&M University
Canyon, TX
05.2025

High School Diploma -

JJ Pearce High School
Richardson, TX
05.2012

Skills

  • Critical Thinking
  • Active Listening
  • Health and Safety Procedures
  • Merchandise Quality Assurance
  • Cash Handling and Reconciliation
  • Implementing Pricing Strategies
  • Recruitment and Training
  • Delegation and Supervision
  • Reporting and Performance Analysis
  • Handling Complaints and Inquiries
  • Teaching strategies
  • Supply Coordination

Professional References

Rex Clifton (Former Convenience Manager of Store 530 2019-2022, RC Taylor Driver 2022-Present)

(806) 341-1153; Years known 5


Debra Davidson (Former UE Supervisor 2018-2022; Currently Retired) 

(806) 344-2220; Years known 5


Dr. Guglielmo Manfredi (Current Professor of Music French Horn at West Texas A&M University) 

(806) 677-6308; Years known 10


John Anderson (Previous Employer Store Director at 532 Canyon Texas; Current Customer Service Supervisor at Amarillo National Bank)

(806) 674-1966; Years known 5


Dr. Mark Bartley (Current Dean for Music & Director of Orchestral Activities at WTAMU) 

(806) 651-2776; Years known 10

Hobbies: Dungeons and Dragons

Just an active hobby I have outside of work. It's an active tabletop game of story telling through roleplaying characters and creating fictional worlds for them to interact with.  

Timeline

E-Commerce Personal Shopper

United Supermarkets
12.2023 - Current

Convenience Store Manager

United Supermarkets
09.2019 - 12.2023

Fuel Station Clerk

United Supermarkets
04.2018 - 09.2019

Sandwich Artist

SUBWAY®Restaurants
03.2015 - 04.2018

Sandwich Maker

SUBWAY®Restaurants
04.2014 - 12.2014

Bachelor of Arts For Teaching - Music Education

West Texas A&M University

High School Diploma -

JJ Pearce High School
Charles Valliant