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Charles W. Brown
Sumter,SC
Summary
Business professional with almost 40 years of restaurant and hospitality experience in managing operations and driving business success, prepared for a leadership role. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with a reputation for reliability, integrity, and adaptability. Expertise in financial management, staff development, and customer relations.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Owner/Operator
Timilon Productions LLC.
05.2011 - Current
- Executed and managed catered entertainment and fundraising events.
- Oversaw operational strategies to enhance restaurant performance. Led staff training initiatives to improve service quality and efficiency. Implemented best practices for inventory management to reduce waste.
- Assisted in organizing production schedules and coordinating tasks for efficient workflow. Supported teams in meeting production objectives and deadlines. Participated in inventory management and resource allocation.
Pub Supervisor
T-Mobile Corporate Headquarters
Palm Bay, FL
07.2020 - 01.2023
- Oversaw pub service operations during lunch and dinner shifts.
- Mentored and collaborated with staff to enhance team performance.
- Directed daily operations, ensuring efficient workflow and adherence to corporate standards.
General Manager
Krispy Kreme
Issaquah, WA
12.2018 - 06.2020
- Responsible for all operations of the store and team. Monthly Forecasts, P&L Reports, Team Building & Development, Costs Control, & Business Development.
- Mentored and developed team members, fostering a culture of continuous improvement and accountability.
- Responsible for all operations of the store and team. Monthly Forecasts, P&L Reports, Team Building & Development, Cost Control, & Business Development.
Multi Unit Manager
Kryptonite Bar & Pizza/Uncle Si's Pizza
Snoqualmie and Sammamish, WA
11.2016 - 11.2018
- Implemented cost control measures, optimizing labor and food expenses while enhancing service quality.
- Mentored managers to improve team performance and operational efficiency across all units.
- Developed training programs for staff, fostering a culture of continuous improvement and excellence in service delivery.
- Directed operations across multiple locations, ensuring compliance with health and safety regulations.
- Serve guests, Food Prep, and Pizza Chef.
Assistant General Manager
Hop Jacks
Sammamish, WA
04.2015 - 10.2016
- Led team to enhance customer service standards, improving overall guest satisfaction.
- Streamlined operational processes, resulting in increased efficiency and reduced wait times.
- Trained and mentored staff on company policies and best practices for service excellence.
- Developed strategic initiatives to optimize inventory management and reduce costs.
Lead Server/Bartender/Shift Lead
Tutta Bella
Bellevue, WA
08.2013 - 04.2015
- Supervised daily operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored new staff on menu knowledge and service standards.
- Coordinated with kitchen staff to streamline food delivery and order accuracy.
General Manager
Cucina Cucina
Issaqua, WA
03.2011 - 07.2013
- Led operational strategy to enhance product quality and customer satisfaction.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Implemented training programs that increased employee performance and retention rates.
- Analyzed sales data to identify trends, driving promotional strategies and product offerings.
Education
Master of Science - Entertainment Business & Sports Management
Full Sail University
Bachelor of Science - Digital Cinematography
Full Sail University
Associate of Science - Mathematics
University of South Carolina
Skills
- Operations management
- Inventory management
- Food safety
- Cost control
- Leadership and team building
- Problem resolution
- Time management
- Training and coaching
- Customer relations
- Operational efficiency
- Online ordering management
- Local regulations compliance
Accomplishments
- Increased sales from $2.3 million to $3.5 million in less than two years while maintaining 10.21% FOH Labor, 23.9% Food Cost, and 19.5% Beverage Cost.
- Successful Italian restaurant owner/operator for almost 4 years.
- Over 10 years of GM experience.
- Over 6 years of multi-unit management and area developer experience.
- Opened numerous new restaurants throughout the US.
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training, and refining lunch and dinner menus.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a team of over 200 staff members.
- Successfully managed small and large-scale catering events.
Certification
- Serve Safe Manager Certification
- Serve Safe Manager Alchohol Certification
Languages
English
Native or Bilingual
Spanish
Limited Working
Achievements & Additional Skills
- Design Patent – USDS373109 S – Computerized music recording and playback system.
- Video Production, Editing, Creative Writing, HR, Sales, and Accounting
Timeline
Pub Supervisor
T-Mobile Corporate Headquarters
07.2020 - 01.2023
General Manager
Krispy Kreme
12.2018 - 06.2020
Multi Unit Manager
Kryptonite Bar & Pizza/Uncle Si's Pizza
11.2016 - 11.2018
Assistant General Manager
Hop Jacks
04.2015 - 10.2016
Lead Server/Bartender/Shift Lead
Tutta Bella
08.2013 - 04.2015
Owner/Operator
Timilon Productions LLC.
05.2011 - Current
General Manager
Cucina Cucina
03.2011 - 07.2013
Associate of Science - Mathematics
University of South Carolina
Bachelor of Science - Digital Cinematography
Full Sail University
Master of Science - Entertainment Business & Sports Management
Full Sail University