Charles Whitten
Londonderry,NH
Summary
Dynamic and results-driven Store Leader with over 25 years of progressive retail management experience. Proven success driving sales growth, optimizing operations, and building high-performing teams across multi-unit environments. Recognized for exceeding profitability goals through strategic planning, cost management, and leadership excellence. District-level trainer and mentor with a passion for developing future leaders, enhancing customer engagement, and maintaining brand consistency.
Overview
34
34
years of professional experience
Work History
Store Manager
The TJX Companies, Inc.
09.2000 - Current
- Lead all aspects of operations for a high-volume TJMaxx location, achieving consistent sales growth in 20 of 21 years.
- Exceeded annual sales and profitability targets through strategic planning, operational discipline, and team motivation.
- Reduced shrink by over 100% year-over-year (2021–2024) by improving processes and fostering staff accountability.
- Selected as District Training Store (2022–2025) for developing future Assistant and Store Managers.
- Served as District Trainer for key systems including Kronos Workforce Management, Time & Attendance, and DTF programs.
- Appointed District Rewards Champion (2019–2023) for leading loyalty and credit program success across multiple stores.
Store Manager
Service Merchandise
09.1991 - 08.2000
- Advanced from part-time associate to Store Manager within six years through outstanding leadership and performance.
- Directed all store operations, including sales strategy, inventory management, and team development for a high-volume retail location.
- Consistently achieved sales and customer satisfaction targets by fostering an engaged and motivated team.
- Led a $4 million jewelry commission sales team to exceed plan for two consecutive years.
Education
High School Diploma - undefined
Nashua High School South
Nashua, NH06.1991
Skills
- Multi-Unit & Store Operations
- Sales Growth & Profit Optimization
- Strategic Planning & Forecasting
- Team Leadership & Talent Development
- Customer Experience Excellence
- Loss Prevention & Shrink Reduction
- Visual Merchandising & Brand Presentation
- Labor Management Systems (Kronos, DTF, T&A;)
- Workforce Management Systems (Kronos, DTF, Time & Attendance)
- Microsoft Office Suite (Excel, Outlook, Word)
- Sales Reporting & Analytics Tools
- Talent Development & Performance Coaching
Timeline
Store Manager
The TJX Companies, Inc.
09.2000 - Current
Store Manager
Service Merchandise
09.1991 - 08.2000
High School Diploma - undefined
Nashua High School South