Michelle Coleman
Anaheim,CA
Summary
District Manager with 5 years of leadership experience at Crumbl, overseeing multi-unit operations across Orange County and Los Angeles County. Proven success managing 10 locations, leading store managers, supporting new store openings, and maintaining high operational and brand standards. Strong people leader with hands-on experience in fast-paced, high-volume environments.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency.
Overview
2026
2026
years of professional experience
Work History
Store Manager
Crumbl Cookies
- Managed operations for 3 different store locations
- Led hiring, onboarding, training, and scheduling for store teams
- Maintained high standards for quality, cleanliness, and customer service
- Supported team development and internal promotions
- Supervised daily operations to ensure efficient store performance and exceptional customer service.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Conducted regular team meetings to communicate goals, address concerns, and celebrate achievements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
New Store Opening Support
Crumbl Cookies
- Assisted with 4 new store openings, supporting setup, staffing, and training
- Ensured operational readiness and smooth launch execution
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
District Manager
Crumbl Cookies
04.2021 - Current
- Oversee 10 locations (7 in Orange County, 3 in Los Angeles County)
- Lead, coach, and develop store managers to drive consistent performance
- Conduct regular store visits to assess operations, staffing, and customer experience
- Ensure execution of company initiatives, promotions, and operational standards
- Partner with leadership on staffing, training, and performance improvement
- Directed operations across multiple locations, ensuring compliance with brand standards and operational excellence.
- Supervised various locations, enforcing high-quality standards of operation.
- Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
- Implemented new product launches effectively, ensuring staff were well-trained and inventory was strategically managed.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
Education
High School Diploma -
Skills
- Multi-Unit Operations
- District Leadership
- New Store Openings
- Team Development
- Operational Excellence
- Hiring & Training
- Scheduling & Labor Oversight
- Customer Experience
- Performance Management
- Compliance & Brand Standards
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Team building and leadership
Timeline
District Manager
Crumbl Cookies
04.2021 - Current
Store Manager
Crumbl Cookies
New Store Opening Support
Crumbl Cookies