Charles Wilbourn
Norwalk
Summary
Service, integrity, and a strong work ethic. Demonstrated attention to detail and professionalism. Committed and reliable volunteer with 3 years of experience. Proven track record of creating and maintaining positive relationships. Hardworking cashier with 1 years of experience performing fast and accurate cashier duties. Committed to growing a career and maximizing client satisfaction. Encouraged children to read and write.
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
CEC Entertainment, Inc
Norwalk
04.2022 - 01.2026
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services.
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment.
- To make sure the guest and kids left Chuck E Cheese with a smile on their faces.
- Assisted in managing daily store operations and team scheduling.
- Trained new staff on customer service and operational procedures.
- Coordinated inventory management and product ordering processes.
- Ensured compliance with safety and sanitation standards throughout the store.
- Supported marketing initiatives to enhance customer engagement and sales.
- Monitored staff performance and provided constructive feedback regularly.
- Handled customer inquiries and resolved issues to maintain satisfaction.
- Collaborated with management to develop staff training programs and workshops.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Education
Math, Goverment History, Pre calculus
Norwalk High School
Norwalk, CA, United StatesSkills
- Communication skills
- Inventory management
- Team scheduling
- Staff training
- Product ordering
- Sales strategy
- Training program development
- Time management
- Cashiering
- Cash handling
- Food service
Timeline
Assistant Store Manager
CEC Entertainment, Inc
04.2022 - 01.2026
Math, Goverment History, Pre calculus
Norwalk High School