Charles Winfrey Sr
Indianapolis
Summary
Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Service Manager
Barrett & Stokely inc
Indianapolis
10.2001 - 02.2024
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Negotiated contracts with vendors and suppliers to secure favorable terms.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Reviewed inventory levels and ordered supplies to keep products in stock.
Education
High School Diploma -
Arlington High School
Indianapolis , IN06-1992
Skills
- Quality assurance
- Service performance
- Customer relationship management
- Inventory management
- Project management
- Team leadership
- Effective communication
- Problem solving
- Time management
- Customer service
- Multitasking and organization
- Positive attitude
- Reliable and responsible
- Employee supervision
Certification
- Epa certified universal
Timeline
Service Manager
Barrett & Stokely inc
10.2001 - 02.2024
High School Diploma -
Arlington High School
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