Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles W. Lancaster

Apple Valley

Summary

Key Account Manager with extensive experience at Young’s Market Co, specializing in account development and enhancing customer satisfaction. Achieved consistent sales growth by leveraging strong relationship-building skills and exceeding sales quotas. Demonstrated ability to thrive in high-pressure environments while fostering team collaboration and continuous learning.

Overview

22
22
years of professional experience

Work History

Key Account Manager/Sales

Young’s Market Co
06.2011 - Current
  • Make regular sales calls to designated accounts to cultivate customer relations and satisfaction with service provided.
  • Demonstrate consultative sales abilities through successful presentations of product, the promotion of new and existing portfolio items and the expansion of business.
  • Complete administrative task in an accurate and timely manner
  • Participate in sales meetings, GSM’s, on-site training, and remain educated in company policy and industry trends/developments.
  • Analyzed market trends, customer feedback, pricing strategies. to recommend changes in product offerings or services.
  • Conducted research into market conditions and competitor strategies in order to inform strategic decisions.
  • Collaborated with sales team members to develop solutions tailored to customer needs.
  • Managed the relationship between internal teams and external customers.

Sales

RNDC
06.2011 - Current
  • Highly competitive, self-starter who is organized, disciplined, and goal oriented
  • Excellent communication skills demonstrated by ability to work with others from a diverse background
  • Able to establish rapport with clients and gain trust quickly
  • Experienced in giving oral and written presentations
  • Resourceful and committed
  • Trained sales staff on product knowledge and sales techniques.
  • Leveraged expert sales and relationship-building abilities to exceed sales quota.
  • Maintained accurate records of sales activities including daily sales reports.
  • Tracked sales volume, potential sales, and client base expansion with periodic sales reports.

Chain Territory Manager

Southern Wine and Spirits
01.2007 - 06.2011
  • Strong persuasion skills, the ability to organize
  • Prioritize goals, and the aptitude to meet deadlines
  • Introduction of new products, the promotion of existing ones
  • Increase distribution, and help the facilitation of successful in-store displays

Sales

Southern Wine and Spirits
01.2007 - 06.2011
  • Developing sales strategies to increase sales volume and maximize profits.
  • Developed and implemented effective sales strategies to increase sales volume.
  • Monitored sales floor activity to identify opportunities to increase sales volume.
  • Utilized effective sales strategies to meet monthly sales targets.
  • Informed clients of current sales promotions to boost sales.

Non-Commission Officer

United States Marine Corps
San Diego
01.2003 - 01.2007
  • Heavy equipment operator
  • Responsible for seven to eight people showing up on time in proper uniform
  • Taking and giving orders, and accomplishing multiple tasks
  • Following discrete directions
  • Worked under high amounts of pressure and stress
  • Lead marines to satisfactions of supervisors
  • Train marines to become leaders
  • Supervised subordinate staff in carrying out daily duties and activities.
  • Led training and development programs to enhance team skills and performance.
  • Led crisis management efforts to resolve issues promptly and efficiently.

Education

Marine Corps -

United States Marine Corps
San Diego, California, United States
01.2007

High School -

Corona Del Mar
01.2000

High School -

West Hills High School
01.1999

Some College (No Degree) - Business

Orange Coast Community College
Costa Mesa, CA

Skills

  • Customer satisfaction expertise
  • Sales forecasting
  • Account development
  • Key account management
  • Sales quota achievement
  • Relationship selling
  • Pressure management
  • Goal orientation
  • Team collaboration
  • Guideline adherence
  • Continuous learning
  • Self-motivation and leadership
  • Organizational skills

Timeline

Key Account Manager/Sales

Young’s Market Co
06.2011 - Current

Sales

RNDC
06.2011 - Current

Chain Territory Manager

Southern Wine and Spirits
01.2007 - 06.2011

Sales

Southern Wine and Spirits
01.2007 - 06.2011

Non-Commission Officer

United States Marine Corps
01.2003 - 01.2007

Marine Corps -

United States Marine Corps

High School -

Corona Del Mar

High School -

West Hills High School

Some College (No Degree) - Business

Orange Coast Community College

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