CHARLES WOOD
TOMBALL,TX
Summary
With over 30 years of progressive experience, a performance-oriented Branch Manager excels at improving business processes, driving revenue growth, and cultivating lasting customer relationships. Expertise lies in sales management and leading high-performance teams. Known for strong organizational skills, proactive approach, and ability to adapt to dynamic conditions, consistently delivers exceptional results.
Overview
37
37
years of professional experience
Work History
Region Sales Manager
Signature Pest Management
08.2024 - Current
- Hired to recruit, train, and develop a sales team in a new market. Successfully progressing towards achieving all set targets.
Branch Manager
HomeTeam Pest Defense
07.2019 - 08.2024
- Increased revenue 18 percent year over year
- Improved customer service scores from 67 percent to 81 percent (Listen 360.) Won company award for most units sold over plan in 2020
- Improved employee retention from -27percent to 54 percent in one year.
Branch Manager
Terminix International
08.2009 - 07.2019
- Consistently achieved or exceeded sales and profit plan in an $8 million branch with over 50 employees
- Awarded 2017 Leadership Council-recognition as "highly promotable manager."
- Selected as mentor for 18-month extensive Branch Manager training program
- Developed, influenced, and promoted in-house employees to higher level positions
- Launched training program across region on new and growing company initiatives.
Store Manager
The Home Depot
08.2003 - 04.2009
- Surpassed sales plan by 17 percent while exceeding profit plan by 21 percent
- Managed store to first Success Sharing bonus in 7-year history in first year as manager and two subsequent years
- Came in under inventory shrink goal every year
- Directed store through unplanned remodel after store sustained major damage during Hurricane Ike.
Store Manager
Lowe’s Home Improvement
08.1998 - 08.2003
- Surpassed sales plan every year as store manager
- Maintained a 10 percent sales increase during complete remodel while budgeted for a five-percent decrease
- Store came in under inventory shrink goal four out of five inventories
- Recognized for outstanding customer service scores and low turnover rate.
Store Manager
Wal-Mart Stores Inc
06.1987 - 07.1998
- Promoted to Store Manager within two years
- Maintained sales increases over 10 percent, year over year
- Selected to oversee new store opening in a progressing market.
Education
Bachelor of Business Arts -
The University of Houston-Clear Lake
Associates of Business -
San Jacinto Jr. College
Skills
- Personnel/Project management
- Sales and marketing expertise
- Creative merchandising
- Customer service awareness
- Budget oversight/P&L
- Team building/Relationship Management
- Training
- Scheduling
- Goal-oriented
- Approachable
- Flexible
- Human resources knowledge
Timeline
Region Sales Manager
Signature Pest Management
08.2024 - Current
Branch Manager
HomeTeam Pest Defense
07.2019 - 08.2024
Branch Manager
Terminix International
08.2009 - 07.2019
Store Manager
The Home Depot
08.2003 - 04.2009
Store Manager
Lowe’s Home Improvement
08.1998 - 08.2003
Store Manager
Wal-Mart Stores Inc
06.1987 - 07.1998
Bachelor of Business Arts -
The University of Houston-Clear Lake
Associates of Business -
San Jacinto Jr. College
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