James Boyett
Gilmer
Summary
Operations Director with extensive experience in optimizing EBITDA and integrating M&A across diverse regions. Known for cultivating high-trust partnerships and aligning operations with corporate growth targets, resulting in substantial revenue increases and enhanced operational efficiency.
Overview
28
28
years of professional experience
Work History
Region Sales Manager
Midas International
Dallas
01.2023 - 01.2026
- Engineered strategic plan in 2025 to address market volatility from State Inspection elimination, resulting in $1M YOY revenue increase.
- Led regional sales team to achieve strategic growth objectives.
- Developed and implemented effective sales strategies for diverse markets.
- Cultivated high-trust partnerships with 16 Midas Franchisees, aligning independent operations with corporate growth targets to enhance franchise performance.
- Trained and mentored sales representatives on product knowledge and techniques.
Regional Director of Operations (Quick Lube)
DRIVEN BRANDS / TAKE 5 OIL CHANGE
05.2022 - 09.2023
- Outperformed EBITDA and sales budgets through strategic expense control and targeted revenue initiatives, driving sustainable financial growth.
- Engineered realignment of 55-store region; integrated 11 M&A acquisitions and 4 new builds within 12 months to enhance operational efficiency.
- Oversaw daily operations of multiple locations across the region.
- Implemented standardized procedures for service delivery and customer satisfaction.
- Coordinated staff training programs to enhance team performance and efficiency.
Regional Director of Operations (Auto Care)
DRIVEN BRANDS / TAKE 5 OIL CHANGE
10.2021 - 05.2022
- Revenue Acceleration: Doubled total revenue and headcount within the first 6 months through strategic staffing and market penetration managing a team of 6 District Managers.
- Directed operational strategy for multiple service centers across the region.
- Implemented process improvements to enhance efficiency and service quality.
- Authored and deployed high-performance compensation and incentive plan for service techs and CS teams, resulting in East Division leading KPIs for two consecutive quarters.
- Collaborated with management to establish regional performance standards.
Area Manager (East Texas / N. Louisiana)
BRIDGESTONE RETAIL OPERATIONS
01.2015 - 01.2021
- Profit Growth: Delivered 3 consecutive years of $100K+ profit growth and maintained a positive 5-year sales trajectory.
- Achieved 4 consecutive years of service sales growth while sustaining top 10% safety performance company-wide.
- Led 33% of store management team to elite incentive trips for performance excellence recognition.
District Manager (Pittsburgh, PA)
BRIDGESTONE RETAIL OPERATIONS
Pittsburgh
01.2012 - 01.2015
- Managed 27 stores, enhancing customer retention, service capabilities, and safety ratings.
- Developed and implemented strategic sales initiatives to drive revenue growth.
- Managed daily operations of multiple retail locations to ensure consistency.
- Oversaw team performance and provided coaching to enhance skills.
Assistant District Manager (Cleveland, OH)
BRIDGESTONE RETAIL OPERATIONS
Cleveland
01.2010 - 01.2011
- Directed operations for 32 Firestone locations, achieving $500K profit improvement and 5% year-over-year sales growth.
- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Trained and supervised staff to enhance team productivity and service quality.
- Implemented promotional strategies to boost sales and improve customer engagement.
Store / Managing Partner (Roanoke, VA)
BRIDGESTONE RETAIL OPERATIONS
Roanoke
01.1998 - 01.2009
- Achieved #1 ranking among 2,200+ managers through successful implementation of Partner Scorecard.
- Increased store profits from $100K to $300K over 7 years through strategic management and operational improvements.
- Led operational strategy for tire retail and service locations.
- Managed team performance and development across multiple store locations.
- Oversaw inventory control and supply chain processes for efficient operations.
Education
Business Management -
Northwood University
Midland, MISkills
- Revenue acceleration
- Multi-unit P&L management
- Vendor negotiation
- Change management
- Data-driven decision making
- CRM optimization
- Advanced Excel modeling
- Scalable systems design
- Talent pipeline development
- Compensation strategy
- M&A integration
- EBITDA optimization
Personal Information
Strategic Operations Leader | Multi-Unit Scaling & Revenue Optimization
Core Competencies
Multi-Unit P&L Management, M&A Integration, Scalable Systems Design, Revenue Acceleration, EBITDA Optimization, Vendor Negotiation, Talent Pipeline Engineering, Compensation Strategy, Change Management, Data-Driven Decision Making (KPIs), Advanced MS Excel (Modeling), CRM Optimization
Timeline
Region Sales Manager
Midas International
01.2023 - 01.2026
Regional Director of Operations (Quick Lube)
DRIVEN BRANDS / TAKE 5 OIL CHANGE
05.2022 - 09.2023
Regional Director of Operations (Auto Care)
DRIVEN BRANDS / TAKE 5 OIL CHANGE
10.2021 - 05.2022
Area Manager (East Texas / N. Louisiana)
BRIDGESTONE RETAIL OPERATIONS
01.2015 - 01.2021
District Manager (Pittsburgh, PA)
BRIDGESTONE RETAIL OPERATIONS
01.2012 - 01.2015
Assistant District Manager (Cleveland, OH)
BRIDGESTONE RETAIL OPERATIONS
01.2010 - 01.2011
Store / Managing Partner (Roanoke, VA)
BRIDGESTONE RETAIL OPERATIONS
01.1998 - 01.2009
Business Management -
Northwood University