Charles Word

Supervised inmates during day-to-day activities.

Issued clothing, tools and other authorized items to inmates.

Served meals and dispensed medications to inmates.

Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.

Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.

Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.

Used appropriate means to discipline prisoners.

Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.

Conducted investigations of crimes committed within prison.

Administered first aid when required due to injury or illness sustained by an inmate while under supervision.

Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.

Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.

Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.

Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.

Informed inmates and visitors of rules, safety and security procedures and responsibilities.

Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.

Inspected cells and conducted random searches of common areas.

Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.

Answered [Number] calls per shift to assist with customer questions and concerns.

Understood and followed oral and written directions.

Issued clothing, tools and other authorized items to inmates.

Supervised inmates during day-to-day activities.

Reported on quality of inmate work and violations committed by prisoners.

Directed visitor sign-in, documenting processes and completing appropriate visitation logs.

Collaborated with outside agencies such as social workers, psychologists, and probation officers when necessary.

Served meals and dispensed medications to inmates.

Instructed inmates on work detail and oversaw work-site transportation.

Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.

Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.

Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.

Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.

Detected potential threats and quickly defused conflicts.

Guarded facility entrances to screen visitors.

Served as liaison between families of inmates ensuring they were kept informed about their loved ones' progress in custody.

Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.

Used appropriate means to discipline prisoners.

Supervised offender work assignments and evaluated performance for compliance with standard regulations.

Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.

Conducted investigations of crimes committed within prison.

Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.

Administered first aid when required due to injury or illness sustained by an inmate while under supervision.

Developed individualized treatment plans for each inmate based on assessments of their mental health needs.

Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.

Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.

Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.

Inspected locks, window bars, doors, and security systems to support escape prevention.

Participated in meetings with parole boards regarding potential release of prisoners based on good behavior.

Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.

Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.

Informed inmates and visitors of rules, safety and security procedures and responsibilities.

Supervised residents during meal distribution and intake, recreation time and work-site performance.

Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.

Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.

Coordinated activities with inmates to stimulate learning and skill development for life after incarceration.

Oversaw public areas and grounds to verify cleanliness and inmate safety.

Responded to emergency situations such as riots or disturbances with appropriate force measures.

Maintained order in the prison by monitoring inmate behavior and intervening when necessary.

Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.

Received property from incoming inmates, provided receipts and inspected items for contraband.

Maintained records of prisoners' identification and charges.

Performed head counts, checking cells for missing inmates.

Implemented defensive tactics and physical restraints to maintain safety and security of [Type] facility.

Took prisoners into custody and escorted to locations within and outside facility.

Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.

Counseled inmates and responded to legitimate questions, concerns and requests.

Distributed commissary items and dispensed prescribed medication to prisoners.

Applied non-violent response tools and physical restraint during problematic situations.

Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.

Conducted fire, safety and sanitation inspections.

Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.

Instructed inmates in work assignments and explained tasks.

Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.

Transported inmates to court, doctor appointments and work sites.

Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.

Inspected cells and conducted random searches of common areas.

Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.

Delivered products to customer locations on time.

Completed day-to-day duties accurately and efficiently.

Maintained schedule of class assignments to meet deadlines.

Answered [Number] calls per shift to assist with customer questions and concerns.

Understood and followed oral and written directions.

Prioritized and organized tasks to efficiently accomplish service goals.

Assisted with customer requests and answered questions to improve satisfaction.

Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Recognized by management for providing exceptional customer service.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Displayed strong telephone etiquette, effectively handling difficult calls.

Identified needs of customers promptly and efficiently.

Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Maintained updated knowledge through continuing education and advanced training.

Exceeded customer satisfaction by finding creative solutions to problems.

Aug 2007

Issued clothing, tools and other authorized items to inmates.

Supervised inmates during day-to-day activities.

Reported on quality of inmate work and violations committed by prisoners.

Directed visitor sign-in, documenting processes and completing appropriate visitation logs.

Collaborated with outside agencies such as social workers, psychologists, and probation officers when necessary.

Served meals and dispensed medications to inmates.

Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.

Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.

Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.

Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.

Detected potential threats and quickly defused conflicts.

Guarded facility entrances to screen visitors.

Served as liaison between families of inmates ensuring they were kept informed about their loved ones' progress in custody.

Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.

Used appropriate means to discipline prisoners.

Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.

Conducted investigations of crimes committed within prison.

Administered first aid when required due to injury or illness sustained by an inmate while under supervision.

Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.

Developed individualized treatment plans for each inmate based on assessments of their mental health needs.

Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.

Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.

Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.

Inspected locks, window bars, doors, and security systems to support escape prevention.

Participated in meetings with parole boards regarding potential release of prisoners based on good behavior.

Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.

Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.

Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.

Informed inmates and visitors of rules, safety and security procedures and responsibilities.

Supervised residents during meal distribution and intake, recreation time and work-site performance.

Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.

Coordinated activities with inmates to stimulate learning and skill development for life after incarceration.

Responded to emergency situations such as riots or disturbances with appropriate force measures.

Oversaw public areas and grounds to verify cleanliness and inmate safety.

Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.

Received property from incoming inmates, provided receipts and inspected items for contraband.

Maintained records of prisoners' identification and charges.

Performed head counts, checking cells for missing inmates.

Implemented defensive tactics and physical restraints to maintain safety and security of [Type] facility.

Took prisoners into custody and escorted to locations within and outside facility.

Counseled inmates and responded to legitimate questions, concerns and requests.

Distributed commissary items and dispensed prescribed medication to prisoners.

Conducted fire, safety and sanitation inspections.

Applied non-violent response tools and physical restraint during problematic situations.

Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.

Instructed inmates in work assignments and explained tasks.

Transported inmates to court, doctor appointments and work sites.

Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.

Displayed strong telephone etiquette, effectively handling difficult ca