Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Work Availability
Quote
Willing To Relocate
References
Personal Information
Willing To Relocate
References
Generic

Charles Wormington Jr.

San Antonio,TX

Summary

Dynamic customer-focused professional with several years of experience in the industry. Recognized for successfully navigating complex customer support challenges and contributing to team success. Adaptable and versatile, with strong skills in time management and multitasking. Dedicated to improving customer experiences and supporting organizational growth through sound judgment and performance management.

Overview

13
13
years of professional experience
1
1
Certificate

Work History

Customer Service Manager Floater

Vape City Smoke Shop
3326 SE Military Dr. Suite H101, San Antonio, TX , US
12.2023 - Current
  • Achieved sales goals consistently while promoting products and services for the company.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained exceptional attendance and reliability throughout two years of service.
  • Received multiple positive reviews on Google and Yelp for outstanding customer service.
  • Adapted quickly to relocation mid-shift as a floater, ensuring seamless operations.
  • Focused on providing customers with excellent experiences upon entering establishments.

Customer Service and Food Preparation

Sherrys Texan Restaurant
109 Crane Ave, San Antonio, TX 78214, US
01.2012 - Current
  • Executed food preparation tasks efficiently in fast-paced environments.
  • Maintained cleanliness and organization of dining areas as busser.
  • Operated dishwashing equipment to ensure sanitary conditions for utensils and dishes.
  • Prepared meals as line cook, adhering to safety and quality standards.
  • Processed customer transactions promptly while serving as cashier.
  • Coordinated food plating and presentation as expo, ensuring timely service.
  • Operated equipment and machinery according to safety guidelines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Recognized by management for providing exceptional customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.

Independent Contractor

Self Employed Services
San Antonio, Texas
03.2014 - 10.2018
  • Conducted professional painting services, delivering exceptional results on diverse surfaces.
  • Installed 3M decals with precision, contributing to visually striking displays.
  • Provided thorough car detailing, elevating vehicle appearance and value.
  • Oversaw landscaping projects, transforming spaces with strategic design and upkeep.
  • Vacuumed carpets and upholstery to remove dust and dirt particles.
  • Applied waxes to protect paint finish from weather conditions and oxidation.
  • Cleaned and polished vehicles using wax, polishes, detergents, brushes, water hoses, vacuums and other specialized equipment.
  • Provided customers with information about their vehicle's condition prior to detailing work being completed.
  • Scheduled detailing appointments and managed time effectively to meet customer demands.
  • Removed stickers and decals from vehicle exteriors without damaging paint.
  • Inspected vehicles thoroughly before and after detailing to ensure quality of work.
  • Cultivated soil by using rakes, shovels, hoes, trowels or other tools.
  • Built retaining walls using stones or bricks for stability purposes.
  • Transported plants, turf and other materials to designated areas for installation.
  • Planned and designed landscaping projects to meet customer needs and preferences.
  • Assisted in building decks and patios to create outdoor living spaces.
  • Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
  • Maintained cleanliness and organization of work areas, tools, and equipment.

Independent Contractor

Tuff Shed
San Antonio, TX, US
01.2014 - 01.2018
  • Interacted with customers to address product issues and inquiries effectively.
  • Provided technical assistance to clients for optimal use of products and services.
  • Analyzed customer feedback data to enhance service processes.
  • Coordinated timely shipping of products to ensure customer satisfaction.
  • Identified opportunities for process improvement within the organization.
  • Negotiated contracts with vendors for necessary services and supplies.
  • Maintained positive relationships with staff and management, fostering collaboration.
  • Ensured high client satisfaction by incorporating feedback throughout project stages.

Education

Some College (No Degree) - Computer Electronics

Hallmark Institute of Technology
San Antonio, TX

Skills

  • Time management and scheduling
  • Detailing and cleaning
  • Staff training and mentoring
  • Clover systems proficiency
  • Roofing and demolition expertise
  • Customer service and retention strategies
  • Food safety compliance
  • Commercial cleaning skills
  • Customer relationship management
  • Upselling techniques
  • Sales management strategies
  • Team collaboration
  • Problem solving skills
  • Inventory management practices
  • Data analysis capabilities
  • New hire onboarding
  • Sales promotion tactics
  • Cash handling proficiency
  • Decision-making skills

Certification

Driver's License ( Class C)

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Customer Service Manager Floater

Vape City Smoke Shop
12.2023 - Current

Independent Contractor

Self Employed Services
03.2014 - 10.2018

Independent Contractor

Tuff Shed
01.2014 - 01.2018

Customer Service and Food Preparation

Sherrys Texan Restaurant
01.2012 - Current

Some College (No Degree) - Computer Electronics

Hallmark Institute of Technology

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Willing To Relocate

  • Kyle, TX
  • San Antonio, TX
  • San Marcos, TX

References

References available upon request.

Personal Information

Work Permit: Authorized to work in the US for any employer

Willing To Relocate

  • Kyle, TX
  • San Antonio, TX
  • San Marcos, TX

References

References available upon request.

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Charles Wormington Jr.
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