CHARLES WRIGHT
First Community Mortgage/ A Mortgage Boutique
Jacksonville,FL
28
years of professional experience
Experienced Loan Processor with over 20 years in banking and finance. Skilled in coordinating loan documentation and processes across departments, ensuring compliance with standards. Strong communicator and problem solver, dedicated to fostering customer loyalty through personalized service. Ready to leverage expertise in loan evaluation to enhance customer experiences and drive operational efficiency.
Work History
Account Manager
5 Months- Managed borrower and referral relationships to support smooth mortgage loan progression.
- Coordinated loan pipeline activity with processors, underwriters, and closing teams.
- Reviewed loan files for completeness, accuracy, and compliance readiness.
- Resolved borrower inquiries and application issues to maintain service continuity.
- Tracked rate locks, conditions, and closing milestones through loan origination systems.
- Communicated status updates to stakeholders to align expectations and deadlines.
- Strengthened workflow efficiency by standardizing follow-up and documentation practices.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Loan Processor III
5 Years 7 Months- Coordinated and resolved conditions from underwriting departments to ensure seamless loan processing.
- Engaged with customers in person and via telephone to address inquiries, facilitate transactions, and resolve issues effectively.
- Interfaced with borrowers to obtain needed items and prepare applications for underwriting review.
- Managed conditions sent from underwriting departments.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Organized and filed completed loan packages in a timely manner.
Loan Processor
4 Months- Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
- Verified and cleared underwriting conditions to ensure timely submission of loan files for approval.
- Managed loan application pipeline by completing and submitting reports within allotted turnaround times.
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
- Inspected loan documentation for mistakes and corrected discrepancies.
- Gathered property appraisals, surveys and tax records to update mortgage loan files.
- Contacted outside sources, references and vendors to verify client financial information.
- Answered customer inquiries and resolved issues in person and via telephone, facilitating smooth transaction processes.
- Maintained complete confidentiality of submitted information according to release guidelines.
Loan Processor/Modification Underwriter
13 Years 3 Months- Gathered and analyzed information to assess risk acceptability, enhancing underwriting decisions.
- Conducted comprehensive analysis and evaluated risk to control underwriting loss.
- Inspected financial statements, credit information and title data to complete underwriting process.
- Inspected financial statements, credit information, and title data to ensure thorough underwriting process.
- Managed conditions sent from underwriting departments.
- Calculated income, assets and liabilities to meet lender requirements.
- Gathered and analyzed information to determine risk acceptability.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Supported loan officiant and underwriter teams by facilitating timely and accurate loan processing.
Loan Processor
7 Years 6 Months- Calculated income, assets and liabilities to meet lender requirements.
- Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
- Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
- Supported loan officer and underwriter teams by ensuring accurate loan processing and timely submission of documents.
- Reviewed and verified borrowers' income, credit reports, and property appraisals to facilitate efficient underwriting preparation.
- Maintained fast-paced schedule by consistently achieving timely application approval turnaround times.
- Managed conditions sent from underwriting departments.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Organized and submitted completed loan packages for processing.
Skills
Account management
Client management
Customer service
Client relations
Customer satisfaction
Relationship building
Financial analysis
Client risk assessment
Process Optimization/Improvements
Property appraisal management
Account strategy development
Teamwork and collaboration
Timeline
Account Manager
First Community Mortgage/ A Mortgage Boutique
04.2026 - 09.2026Read More
Loan Processor III
Vystar Credit Union
08.2020 - 03.2026Read More
Loan Processor
Digital Risk Mortgage Services
04.2020 - 08.2020Read More
Loan Processor/Modification Underwriter
Bank of America
07.2006 - 10.2019Read More
Loan Processor
PHH Mortgage Services
01.1999 - 07.2006Read More