Charles Zachry
Ames,United States of America
Summary
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Bartender
AJ's Ultralounge
Ames, IA
01.2026 - Current
- Prepared and served beverages to ensure optimal customer satisfaction.
- Managed bar inventory, monitoring stock levels for timely replenishment.
- Maintained cleanliness and organization of bar area for efficient workflow.
- Implemented effective time management strategies during peak hours to enhance service speed.
- Developed positive relationships with regular patrons to encourage repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bouncer
AJ's Ultralounge
Ames, IA
08.2024 - 01.2026
- Monitored entrance and exit points to ensure safety and compliance with venue regulations.
- Assisted in resolving conflicts between patrons, employing de-escalation techniques to manage situations effectively.
- Collaborated with staff to enforce house policies and promote a safe environment for guests.
- Trained new team members on security protocols and emergency response procedures for effective performance.
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Prevented potential altercations by quickly identifying intoxicated individuals and diplomatically removing them from the premises.
- Established rapport with regular customers, creating a welcoming environment that encouraged repeat business.
Mover
Iowa Home Consulting
Ames, IA
06.2025 - 08.2025
- Coordinated moving logistics to ensure timely and efficient relocations.
- Assisted in packing, loading, and unloading items, optimizing workflow for maximum efficiency.
- Conducted pre-move assessments, identifying potential challenges and developing mitigation strategies.
- Enhanced team productivity by sharing insights on process improvements and job execution techniques.
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Moved furniture and boxes using utility dolly and truck ramp.
- Inspected items for damage and reported issues to supervisor for resolution.
- Followed verbal and written instructions to properly move and ship products.
- Followed safety protocols to prevent accidents and injuries.
- Facilitated smooth communication between clients and the moving team, addressing any questions or concerns promptly.
Food service worker
BG Gastronomie & Service GmbH
Vienna, Austria
10.2023 - 01.2024
- Collaborated with team members to adapt to changes in orders and customer requests.
- Worked the grill and served food to customers, as well as working the punch stand, and serving Christmas-themed cocktails, and non-alcoholic beverages to customers of age.
Food service worker
McDonalds
Vienna, Austria
09.2022 - 12.2022
- Managed kitchen operations to prepare meals efficiently for customers.
- Collaborated effectively with team members to enhance overall productivity.
Education
Bachelor of Science - Kinesiology Pre-Health
Iowa State University
AmesInternational Baccalaureate -
Vienna International School
Vienna05.2023
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Clear and effective communication
Responsible alcohol service
Cash register operation
Memory retention
Hospitality service expertise
Suggestive selling
Team training and development
Health codes compliance
Fluency in German
Cash and credit transactions
Able to stand for extended periods of time
Point of sale systems
Identification verification
Fast learner
Teamwork and professionalism
Relationship building
Good conversationalist
Issue resolution
Languages
English
German
Timeline
Bartender
AJ's Ultralounge
01.2026 - Current
Mover
Iowa Home Consulting
06.2025 - 08.2025
Bouncer
AJ's Ultralounge
08.2024 - 01.2026
Food service worker
BG Gastronomie & Service GmbH
10.2023 - 01.2024
Food service worker
McDonalds
09.2022 - 12.2022
Bachelor of Science - Kinesiology Pre-Health
Iowa State University
International Baccalaureate -
Vienna International School