Charles Hill
South Jordan,UT
Additional Information
- TS/SCI w/ CI Poly
Summary
Navy veteran that has a well versed background in IT. Consisting of experience all over the IT landscape., culminating in approximately 10 years experience to include leadership experience in multiple environments, both civilian and military. Always striving to get the job done in a timely and efficient manner.
Overview
9
9
years of professional experience
3
3
Certifications
Certification
- CompTIA Advanced Security Practitioner+
- CompTIA Security+
- CompTIA A+
- Currently studying for CCNA - Cisco Certified Network Associate
Work History
Lead Data Center Technician/System Administrator
Oracle America, Inc
South Jordan, UT
11.2021 - Current
- Led first team on-site in building out 2 data centers from data hall construction to light off
- Onboarded new employees with training and new hire documentation
- Cross-trained existing employees to maximize team agility and performance
- Maximized performance by monitoring daily activities and mentoring team members
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Developed and maintained relationships with customers and suppliers through account development
- Delivered feedback to decision-makers regarding employee performance and training needs
- Troubleshot any and all on-site issues
- Helped teach Oracle employees government standards as company progresses into new government territory
- Reviewed network design and set up copper and fiber-optic cabling infrastructures
- Assisted with performing infrastructure readiness tests
- Recorded received products into database using asset tags information, product manufacturer, model and serial number
- Conducted inventory control and reported stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip
- Installed and managed structured cabling infrastructure
- Entered device locations and cable connections into database
- Accepted tasks and documented status using ticketing system, time reports and email
- Moved and installed shelves, power strips, rails, servers, switches and other equipment
- Dressed and labeled cables for easy identification and traceability
- Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures
- Identified and reported problem devices and replaced defective parts
- Diagnosed and executed resolution for network and server issues
- Set up hardware and software in optimal configurations to meet network performance requirements
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes
- Monitored network hardware operations to evaluate proper configuration
- Investigated and corrected problems with printers, copiers and other peripheral devices
Lead Systems Administrator
GDIT
Colorado Springs, CO
03.2020 - 11.2021
- Daily briefs to CIO (Chief Information Officer) of DIA and deputy on network statuses globally
- Led team that provides operations, maintenance and service support of voice, video, and/or data communications networks across global Enterprise
- Monitor Enterprise WAN infrastructure and report to Battle Captains and NOC / ECS2 management pertaining to network faults and isolations
- Capable of integrating multiple teams within Task Order to support ECS Operations Mission
- Ensure compliance with GDIT and NOC policies and procedures
- Oversight of NOC queues and queue management process
- Promptly escalate issues that affect service delivery and/or quality of service
- Track, plan, and monitor scheduling and attendance
- Enforce account management policy and compliance
- Review and update SOP, guides, and procedures quarterly
- Participate in interviewing and staffing process
- Provide regular training and technical guidance for team
- Perform administrative functions to include Performance Management, Performance Appraisals, Employee Recognition, Onboarding / In-Processing, Resignation / Termination, and Training Requests IAW established policy and guidelines
- Educate end users
- Review email daily and regularly monitor and remain engaged in chat groups with team, ITOC, and management
- Provide expertise and assistance to customers as needed
- Conduct and maintain thorough documented and verbal pass down between shifts
- Manage additional duties as assigned by management
- Maintain current knowledge of relevant technology as assigned
Network Engineer
SAIC
Virginia Beach, VA
12.2019 - 03.2020
- This job was a continuation of my Naval career
- Interface with Active Duty Military personnel and US Government employees to provide break/fix support to NAVWAR PMW160 fielded Tactical Networks in fast paced, high energy environment
- Perform system installations, configuration management enforcement, system sustainment and upgrades, distance support, and emergent Casualty Report (CASREP) support as needed in support of Naval Warfighters
- Analyze issues in enterprise LAN shipboard environment to determine best course of action towards resolution
- Provide root cause analysis and recommend permanent configuration changes
- Provide network component break-fix to include, but not limited to, servers, storage arrays, routers, switches, desktops (pushing desktop images to machines and servers), firewalls, server/switch chassis, etc
- Installing, maintaining and upgrading any software or hardware
- Ensure that all networks and all servers remain in baseline in accordance with Naval doctrine
- Utilizing VMware tools to maintain and troubleshoot server issues
- Versed in Windows XP, 7, 10,Microsoft Server 2008, 2012, and 2016; Exchange Server 2010, 2013, and 2016; Windows Active Directory to manage endpoints and user accounts, Exchange Management Console to maintain and fix email accounts and maintain exchange servers, ESXi and VMware to rebuild and manage servers in VSphere, Microsoft System Center Configuration Manager (SCCM) to push applications to machines and servers, Group Policy to meet new standards brought about by Naval doctrine, Windows PowerShell to include scripting and assorted UNIX based operating systems, and GCCS-M to provide a detailed picture of the area to the warfighter
- Provide server patches and maintenance as required to provide optimum server health
- Initiated and managed network test facilities to verify network hardness and resilience
Information Systems Technician Second Class
U.S. Navy
Various, Various
11.2013 - 11.2019
- Accomplished multiple tasks within established timeframes.
- Trained existing and new employees on procedures and Navy standards
- Identified plans and resources required to meet project goals and objectives
- Managed projects from procurement to commission
- Achieved project deadlines by coordinating with contractors to manage performance
- Modified and directed project plans to meet organizational needs
- Fostered relationships with contractors to promote positive working relationships
- Drove team success through shared vision and recognition of quality performance
- Saved money by creating and implementing new cost-saving initiatives and creating fresh approaches to long-standing problems with equipment accountability programs
- Oversaw implementation of brand new network set up from end to end
- Supervised helpdesk team consisting of 20 personnel in day to day troubleshooting operations
- Drafted training materials, standard operating procedure and organized training sessions for 20 employees
- Led Network Engineer/Administrators in 2 separate migrations; consisting of 23 servers, 12 routers/ switches, 108 end devices, and 305 feet of CAT5e cabling
- Ensured timely restoration of network services to over 1,000 users
- Designed network diagrams; completed installation and testing with 100% efficiency
- Following all network security standards across 7 classification levels
- Driving force in startup and restoration of 184 servers, 1,000 end devices and off ship router of classified networks
Education
Bachelor of Science - Computer Networking
Colorado Technical University
Colorado Springs, COSkills
- Military Service
- Reading Comprehension
- Analysis and critical thinking
- Effective communication
- Computer Networking
- Microsoft/Linux
- Computer Hardware
- Network systems installation
- Program installations
- System upgrades
- Network repairs and maintenance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- NAM (Navy Marine Corp Achievement Medal)
- JSAM x2 (Joint Service Achievement Medal)
-Led teams in building 2 military networks as well as migrating networks on Navy ships on 2 other occasions
-Led teams in the build out of 2 data centers
-Was an LPO (Leading Petty Officer) as an E4 over higher ranking and more senior personnel after earning the trust of my CoC (Chain of Command)
Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Lead Data Center Technician/System Administrator
Oracle America, Inc
11.2021 - Current
Lead Systems Administrator
GDIT
03.2020 - 11.2021
Network Engineer
SAIC
12.2019 - 03.2020
Information Systems Technician Second Class
U.S. Navy
11.2013 - 11.2019
Bachelor of Science - Computer Networking
Colorado Technical University
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