Neangjok Poul
Des Moines,IA
Summary
Detail-oriented and technically proficient Data Center Technician with a robust background in signal support operations. Possess 3 years of hands-on experience in maintaining, troubleshooting, and optimizing data center infrastructure to ensure uninterrupted operations. Expertise in SMTK, Valyrian, network troubleshooting, and hardware maintenance. Adept at working under pressure to resolve complex technical issues efficiently. Dedicated to a growth mindset; eager to contribute my skills and knowledge to support Microsoft's mission-critical data center operations and ensure unparalleled reliability and performance.
Overview
2
2
years of professional experience
Work History
Data Center Technician
TEKsystems
03.2024 - Current
- I work at the multiple data centers for Microsoft in West Des Moines
- I change issues pertaining to the
- I troubleshoot the day to day issues that arise thru the automated ticketing system called LCS.
- some issues promote me to use the Valyrian laptops and boot into SMTK to solve various problems that the serves is having.
- Motherboard such as HDD or SATA cables, troubleshoot the problem to get servers up and running again.
- I have done other task that require me to do cable replacement, cable investigations, and use Phynet to identify why the link is down.
Signal Support Specialist (25U)
US Army
08.2022 - Current
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
Education
Bachelor's degree - Psychology
IUPU at Indianapolis
Indianapolis, INApril 2019
Associate - Criminal Justice
Ivy Tech Community College
Indianapolis, INJanuary 2018
Skills
- Communication skills
- Microsoft Office
- Analysis skills
- IT support
- Computer networking
- Technical support
- Telecommunication
- Software troubleshooting
- LAN/WAN
- Computer science
- Information security
- Data center experience
- Languages
- Arabic - Native
- Military Service
Languages
Arabic
Native or Bilingual
Timeline
Data Center Technician
TEKsystems
03.2024 - Current
Signal Support Specialist (25U)
US Army
08.2022 - Current
Bachelor's degree - Psychology
IUPU at Indianapolis
Associate - Criminal Justice
Ivy Tech Community College
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