Brad Hall
Jacksonville,FL
Summary
Proven expertise in executing new installations, updates, and configurations of network components, ensuring seamless integration and functionality. Skilled in setting up devices, troubleshooting complex issues, and optimizing settings for peak performance. Strong knowledge of maintaining current software and hardware to meet evolving user needs and enhance overall system efficiency. Committed to delivering high-quality technical support and solutions that drive operational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Help Desk Technician
iVenture Solutions, Inc.
07.2025 - Current
- Provide technical support for desktops running Microsoft Windows operating systems
- Troubleshoot and resolve issues related to desktop and server technologies
- Collaborate with clients to offer technology guidance and best practices
- Maintain detailed documentation of support tickets and follow up with clients promptly
- Install, configure, and update software and hardware on desktop systems
- Ensure desktop systems are secure and up to date with patches and updates
NOC Analyst
iVenture Solutions, Inc.
01.2025 - 07.2025
- Resolve or escalate alerts related to: workstations, servers, server services, antivirus software, and 3rd party software.
- Image/Re-image workstations and servers for clients. Perform updates on workstations and servers.
- Participate in the second ring group of incoming support calls from clients. Provide fast and friendly tech support to end users.
- Responsible for detailed documentation and follow-up with clients. Support Microsoft Windows desktop technologies.
- Adaptable and proficient in learning new concepts quickly and efficiently. Passionate about learning and committed to continual improvement.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
Help Desk Intern
iVenture Solutions, Inc.
10.2024 - 01.2025
- Resolve or escalate alerts related to: workstations, servers, server services, antivirus software, and 3rd party software.
- Image/Re-image workstations and servers for clients. Perform updates on workstations and servers.
- Responsible for detailed documentation and follow-up with clients. Support Microsoft Windows desktop technologies.
- Adaptable and proficient in learning new concepts quickly and efficiently. Passionate about learning and committed to continual improvement.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Assessed, troubleshot and repaired various machines such as workstations and servers.
- Patched software and installed new versions to eliminate security problems and protect data.
- Developed and implemented preventive maintenance procedures. Tested new software and hardware prior to deployment.
Palletizer Operator; Mix and Melt Utility; Furnace Operator
Anchor Glass Container Corporation
01.2013 - 08.2024
- Provided great customer service to incoming raw material deliveries
- Worked within a team to ensure Mix and Melt operations were held to a high standard
- Responded to and addressed various issues
- Supported Microsoft Windows desktop technologies
- Responsible for detailed documentation
- Communicated the need for escalation promptly
Education
IT Security -
Florida State College
Jacksonville12.2024
Skills
- User access support
- Ticket management
- Data security
- User training
- Troubleshooting and diagnosis
- Help desk software
- Technical documentation
- Computer workstation setup
- Remote support
- Operating systems
- Software updates
Certification
- CompTIA A+
- Microsoft Certified: Azure Fundamentals (AZ-900)
Timeline
Help Desk Technician
iVenture Solutions, Inc.
07.2025 - Current
NOC Analyst
iVenture Solutions, Inc.
01.2025 - 07.2025
Help Desk Intern
iVenture Solutions, Inc.
10.2024 - 01.2025
Palletizer Operator; Mix and Melt Utility; Furnace Operator
Anchor Glass Container Corporation
01.2013 - 08.2024
IT Security -
Florida State College