Summary
Overview
Work History
Education
Skills
Security+ certification
Timeline
Generic

Ryan Lesofski

Vaughn,MT

Summary

Help Desk Technician with a proven track record in troubleshooting, diagnosis, and user guidance, honed at S&K Technologies. Experience in managing ticket systems and setting up computer workstations.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

11
11
years of professional experience

Work History

Help Desk Technician

S&K Technologies
06.2024 - Current
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided Tier 2 IT support to non-technical internal users through desk side support services.
  • Documented support interactions for future reference.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Used ticketing systems to manage and process support actions and requests.
  • Created user accounts and assigned permissions.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Carpenter

Dick Anderson Construction
01.2021 - 07.2023
  • Planned and executed work with proper tools and materials to maximize productivity.
  • Followed established job site safety regulations and maintained safe and clean work area.
  • Planned projects by identifying necessary equipment, tools, and required assistance.
  • Demonstrated close attention to detail to verify quality and accuracy of work.

Carpenter

James Talcot Construction
01.2018 - 01.2021

Roofing Foreman

Maddox Roofing
05.2014 - 01.2018
  • Communicated effectively with team members, guiding crew in roof installations and repair work.
  • Maintained job sites to meet company and federal safety regulations.
  • Assigned daily duties to each employee based upon individual strengths, effectively completing roofing jobs on time.
  • Prepared and submitted reports on job progress and safety conditions to upper management.
  • Provided feedback to workers on job performance and safety procedures.

Education

High School Diploma -

Fairfield High School
Fairfield, MT
05-2014

Skills

  • User access support
  • Ticket management
  • Computer workstation setup
  • Troubleshooting and diagnosis
  • User guidance
  • Desktop support

Security+ certification

Comptia l September 2023

COMP001022353118

Timeline

Help Desk Technician

S&K Technologies
06.2024 - Current

Carpenter

Dick Anderson Construction
01.2021 - 07.2023

Carpenter

James Talcot Construction
01.2018 - 01.2021

Roofing Foreman

Maddox Roofing
05.2014 - 01.2018

High School Diploma -

Fairfield High School

Similar Profiles

CREATE PROFILE
Ryan Lesofski