Charles Curt Beile
North Aurora
Summary
Customer service representative with extensive experience in relationship building and team performance enhancement. Proven track record in delivering impactful training and support, emphasizing financial compliance and customer satisfaction. Expertise in resolving customer inquiries efficiently and effectively, contributing to overall business success.
Overview
20
20
years of professional experience
Work History
Bank Teller
Old Second National Bank
Lombard
06.2015 - 05.2019
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Performed cash handling duties including counting currency, coins and checks.
- Maintained cash drawer integrity and balanced daily transactions
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
Customer Service Representative
Jos. A. Bank
Deerfield
02.2008 - 09.2011
- Handled returns and exchanges efficiently while adhering to company policies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Engaged in conversation with customers to understand their needs, resolve issues, and answer product questions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Senior Technology Trainer
FTD
Downers Grove
05.1999 - 07.2008
- Developed instructional materials for technology tools used in floral operations.
- Coordinated with management to align training objectives with organizational goals.
- Provided one-on-one assistance with employees having difficulty mastering new technologies.
- Advised management on best practices for incorporating new technologies into operations.
- Trained and supported users during new system implementations and upgrades.
Education
Bachelor of Science - Hotel, Motel, And Restaurant Management
University of Wisconsin-Stout
Menomonie, WI06-1989
Associate of Applied Science - Culinary Arts
Joliet Junior College
Joliet, IL06-1983
Skills
- Cash handling and transaction processing
- Customer account management
- Financial compliance
- Point of sale operations
- Relationship management
Affiliations
- I am passionate about Fly-Fishing.
- I am passionate about Fly-Tying
Timeline
Bank Teller
Old Second National Bank
06.2015 - 05.2019
Customer Service Representative
Jos. A. Bank
02.2008 - 09.2011
Senior Technology Trainer
FTD
05.1999 - 07.2008
Bachelor of Science - Hotel, Motel, And Restaurant Management
University of Wisconsin-Stout
Associate of Applied Science - Culinary Arts
Joliet Junior College