Charles D. Baskin
Sterling Heights,MI
Summary
Detail-oriented and reliable professional with a passion for building strong relationships and solving problems. I am seeking for a role where I can put my interpersonal skills to work, tackling challenges head-on and going above and beyond to meet goals. I genuinely enjoy helping clients, making sure their needs are met, and adding value to their experience at every step. With a strong focus on a positive client journey, I'm excited to contribute to a team that values growth and collaboration.
Overview
10
10
years of professional experience
Work History
Rocket Mortgage LLC
Mortgage Loan Officer
Detroit, MI
10.2022 - Current
- Consistently exceeded sales goals by leveraging strong relationship-building skills with clients, realtors, and listing agents.
- Proactively managed a high-volume loan pipeline, optimizing workflow for efficient approvals and seamless, timely closings.
- Ensured exceptional customer satisfaction by delivering proactive updates, transparent communication, and simplifying complex financial concepts.
- Conducted in-depth analysis of loan applications to assess eligibility, mitigate risk, and ensure alignment with current regulatory standards.
- Identified strategic cross-selling opportunities and negotiated favorable loan terms to drive revenue growth and maximize profitability.
St. Clair College
HESI LLC. (St.Clair College of Applied Arts & Technology)
Windsor, ON
10.2018 - Current
- Follow local law and regulations to promote St.Clair College (SCC) to potential applicants.
- Verify applicant academic credentials, English language capacity and financial capability
- Assist students to choose and apply for appropriate programs at SCC.
- Help students apply with the application process for a Canadian VISA.
- Coordinate logistics re: student placement, travel, reception at SCC.
- Scout and identify talented student-athletes
Life Insurance Sales Agent
Senior Life Insurance Company
Thomasville, GA
07.2022 - 12.2023
- Sought out new clients and developed client relationships through networking, direct referrals, and lead databases.
- Quoted and calculated premium rates for policies, using company software applications
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
Yard Porter
Ground Effects LLC
Warren, Michigan
04.2018 - 10.2018
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
- Responsible for correctly staging vehicles according to destinations
- Shipping vehicles offsite for repairs
- Properly labeling all vehicles that come into the yard
- Identified issues, analyzed information and provided solutions to problems.
Courtesy Team Member
S.A.F.E Management
Detroit, Michigan
08.2017 - 03.2018
- Security -Quality Control of Ford Field Events - Taking care of incident reports
- Carried out day-day-day duties accurately and efficiently.
Direct Marketing Representative
Hanson’s Windows
Troy, MI
05.2016 - 09.2016
- Door to Door Marketing
- Communicating with potential customers
- Attracted new clients by creating and implementing innovative marketing strategies.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Identified issues, analyzed information and provided solutions to problems.
Assembly worker
RCO Engineering, Inc
Roseville, MI
04.2015 - 08.2015
- Interior Designer of vehicles
- Compression Molding
- Assembled components with minimal supervision, exceeding expected project milestones.
- Visually inspected devices for defects and placed defective items into reject bin.
- Completed assigned tasks quickly to decrease production time.
Education
Graduate - Business Marketing
St. Clair College
Windsor, Ontario, Canada06.2017
Skills
- Interpersonal Skills
- Leadership skills
- Organization skills
- Product knowledge
- Relationship Building
- Achieving sales targets
- Consultative Selling Techniques
- Insurance Policy Sales analysis
- Closing deals
- Lead prospecting
- Competitor Analysis
- Handling objections
- CRM (AMP, RocketLogic, SalesForce, Lola)
Certifications
- State Licensed Mortgage Loan Originator (multiple states)
References
Available upon request.
Timeline
Rocket Mortgage LLC
Mortgage Loan Officer
10.2022 - Current
Life Insurance Sales Agent
Senior Life Insurance Company
07.2022 - 12.2023
St. Clair College
HESI LLC. (St.Clair College of Applied Arts & Technology)
10.2018 - Current
Yard Porter
Ground Effects LLC
04.2018 - 10.2018
Courtesy Team Member
S.A.F.E Management
08.2017 - 03.2018
Direct Marketing Representative
Hanson’s Windows
05.2016 - 09.2016
Assembly worker
RCO Engineering, Inc
04.2015 - 08.2015
Graduate - Business Marketing
St. Clair College