Charles E. Butler, Jr.
Crofton,MD
Summary
Versatile and results-driven professional with a strong background in customer support and inventory management, honed at Exelon and other notable organizations. Excelled in enhancing customer satisfaction and streamlining inventory processes, demonstrating exceptional patience and organizational skills. Proven track record of improving service delivery and operational efficiency, with a focus on quality assurance and administrative support.
Professional with experience in providing exceptional service and support. Skilled in customer interaction, problem-solving, and multitasking. Strong focus on team collaboration and flexibility to adapt to changing needs. Known for reliability, effective communication, and achieving results in fast-paced environment.
Experienced with utility system maintenance, ensuring optimal functionality and safety. Utilizes diagnostic tools to identify and resolve issues effectively. Knowledge of industry standards and best practices in maintaining utility infrastructure.
Professional with strong standards and results-driven mindset. Expertise in maintaining and optimizing utility systems, ensuring operational efficiency. Adept at teamwork and adapting to changing needs, known for reliability and problem-solving skills. Strong background in equipment maintenance, safety protocols, and technical troubleshooting.
Overview
18
18
years of professional experience
Work History
Service Associate
Exelon (Pepco)
Upper Marlboro, MD
06.2024 - Current
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
- Actively participated in team meetings, sharing valuable insights for process improvements and best practices adoption.
- Collaborated with cross-functional teams to streamline service processes and improve response times.
- Managed client accounts by updating information and processing transactions accurately.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently.
- Managed service inquiries efficiently using CRM systems to track and resolve issues.
Support Services Specialist
District Of Columbia Government
Washington, DC
03.2018 - 05.2024
- Maintained incoming and outgoing shipment and mail logs to facilitate mailroom operations.
- Secured records and storage to comply with filing and indexing procedures.
- Set up and broke down meeting rooms for events.
- Improved asset utilization by implementing an effective preventive maintenance program for all major equipment items.
- Managed inventory control systems, ensuring optimal levels of supplies were maintained at all times.
- Contributed to a positive workplace environment by effectively resolving employee concerns related to facilities issues.
- Coordinated space planning efforts for office relocations or expansions in alignment with company growth objectives.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Provided technical assistance to clients, resolving inquiries and enhancing user experience.
- Coordinated with local government to provide resources to clients.
Fleet Parts Specialist
WSSC Water
Laurel, MD
05.2013 - 08.2017
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Improved forecasting accuracy by monitoring sales trends and adjusting inventory levels accordingly, preventing stock shortages during peak periods.
Utility Technician
Washington Suburban Sanitary Commission
Bladensburg, MD
02.2008 - 05.2013
- Operated and maintained water treatment equipment to ensure compliance with safety regulations.
- Conducted routine inspections of water distribution systems to identify and resolve issues proactively.
- Collaborated with team members to implement process improvements that enhanced operational efficiency.
- Trained new technicians on standard operating procedures and safety protocols for equipment usage.
- Led troubleshooting efforts for system malfunctions, streamlining repair processes for faster resolutions.
- Coordinated maintenance schedules for equipment, minimizing downtime and optimizing service delivery.
- Monitored system operations to improve effectiveness, efficiency and regulatory compliance.
- Maintained a safe working environment for staff members through adherence to workplace safety protocols during all tasks related to utilities management.
- Ensured compliance with industry regulations, maintaining accurate records of all maintenance and repair activities.
- Manually operated water utility filters, pumps, valves, sludge systems and chemical feed systems.
- Used Oracle to write procedures for troubleshooting system maintenance and malfunctions.
- Enhanced communication among team members by developing clear reports on completed tasks, ongoing projects, or upcoming maintenance schedules.
- Increased productivity with routine inspections, preventive maintenance, and timely repairs of utility infrastructure.
- Updated technical knowledge continuously through participation in relevant workshops, conferences, or certifications programs specific to the Utility Technician profession.
- Placed warehouse orders to replenish truck and work inventory materials.
- Increased reliability of utility infrastructure through diligent monitoring of meter readings, alarms, signals, or other indicators pointing towards any irregularities.
Education
High School Diploma -
Parkdale Senior High School
Riverdale Park, MD06-1992
No Degree - Business Administration And Management
University of North Carolina At Chapel Hill
Chapel Hill, NCCertificate of Completion - Electrical
Bladensburg Senior High/Trade School
Bladensburg, MD06-1992
Skills
- Customer support
- Patience and tolerance
- Complaint handling
- Quality assurance
- Stock replenishment
- Administrative & procurement support
- Lockout and tagout procedures
- Site assessment
- Utility demand management
- Budget management
- Energy management
- Safety procedures
- Instrumentation control
- Mechanical troubleshooting
- Confined space entry
- Project risk assessment
- Data collection and analysis
- Utility connections and disconnections
- Safety measures and policies
- Warehouse operations
- Forecasting and planning
- Returns processing
Class B Commercial Driver's License with Passenger, Air Brake & Tanker Endorsements
Valid State of Virginia Class B Commerical Driver's License with Passenger, Air Brake & Tanker Endorsements
Timeline
Service Associate
Exelon (Pepco)
06.2024 - Current
Support Services Specialist
District Of Columbia Government
03.2018 - 05.2024
Fleet Parts Specialist
WSSC Water
05.2013 - 08.2017
Utility Technician
Washington Suburban Sanitary Commission
02.2008 - 05.2013
High School Diploma -
Parkdale Senior High School
No Degree - Business Administration And Management
University of North Carolina At Chapel Hill
Certificate of Completion - Electrical
Bladensburg Senior High/Trade School