Charlesetta Rhodes

Work History

Target

Houston, TX

09.2018 - Current

Communicate regularly with territory, regional and strategic managers for daily support and strategic planning for accounts
Increase sales numbers with proactive account servicing and diligent relationship- building
Maintain focus during busy times and delegated tasks to employees to keep business running smoothly
Recruit and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
Assign jobs to individual employees by considering factors such as previous training, current abilities and general knowledge
Exceed sales goals and accomplished business objectives by inspiring staff and promoting target products
Coach employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members
Built strong relationships with customers through positive attitude and attentive response

Foot Locker

Houston, TX

05.2016 - 11.2016

Coached and motivated team to drive sales that deliver exceptional customer service
Ensured high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
Delivered sales, customer experience, merchandising, visual, and operational expectations
Acted as partner between customers, sales associates and store leadership
Learned and shared expertise of products and trends to fit customer's needs
Contributed to positive and inclusive work environment
Trained team members in successful strategies to meet operational and sales targets
Completed inventory audits to identify losses and project future demands
Developed and implemented performance improvement programs, resulting in 100% increase in efficiency

Best Buy

Houston, TX

04.2011 - 04.2016

Supported direction of Assistant and General Manager
Managed Sales Staff
Formulated pricing policies
Coached, Counsel-Trained and disciplined employees
Communication link between employees and supervisor
Handled Customer questions, complaints and issues
Helped sales staff achieve sales targets
Sold consumptively and makes recommendations to customers
Aided customers in locating merchandise
Communicate customer requests to management
Proactively established and maintained effective working team relationships with all support departments
Maintained awareness of all promotions and advertisements
Completed any other tasks as assigned from time to time by any manager
Assisted in floor moves, merchandising, display maintenance, and housekeeping
Assisted in completing price changes within department
Managed intercompany material transfers across program repair facilities, and monitored through pick, inspect, pack and ship processes
Improved profit margins by streamlining operations and workflow and negotiating new vendor contracts for materials and supplies
Consistently provided exceptional service and attention to customers and stakeholders