Charles Gary Coward
Natchitoches,LA
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
13
13
years of professional experience
Work History
Manager of Operations
Jefferson Handyman Services
Jefferson , Texas
02.2022 - 05.2024
- Developed and implemented operational policies and procedures to improve efficiency.
- Oversaw inventory management activities including ordering supplies as needed.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
Manager/Technician Specialist
Jefferson Golf Carts
Jefferson, Texas
01.2019 - 02.2022
- Created monthly reports for senior management summarizing operational performance metrics.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with industry regulations and company policies.
- Established processes to ensure efficient workflow throughout the organization.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Oversaw daily operations, maintaining efficiency and quality standards.
Service Manager
Discount Automotive Services
Houston , TX
03.2011 - 01.2019
- Performed root cause analysis on recurring problems encountered by customers.
- Maintained records of all customer interactions and transactions.
- Trained new employees on the use of customer relationship management software systems.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Provided technical support for hardware and software issues experienced by customers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Resolved customer complaints in a timely manner.
- Negotiated contracts with vendors and suppliers to secure favorable terms.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created detailed reports on service activities for senior management review.
- Hired and trained service department staff to drive performance.
Education
Associates - Business Administration And Management
Lamar University
Beaumont, TX05-1994
High School Diploma -
DAYTON High School
Dayton,TX04-1985
Skills
- Maintenance Planning
- Workflow Optimization
- Business Planning
- Customer Retention
- Inventory Management
- Performance Management
- Maintaining Compliance
- Budgeting and cost control
- Workforce training
- Team Building/Leadership
- Customer Relationship Management (CRM)
- Contract Negotiation
- Decision-Making
- Invoice Processing
- Customer Service
- Marketing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
Timeline
Manager of Operations
Jefferson Handyman Services
02.2022 - 05.2024
Manager/Technician Specialist
Jefferson Golf Carts
01.2019 - 02.2022
Service Manager
Discount Automotive Services
03.2011 - 01.2019
Associates - Business Administration And Management
Lamar University
High School Diploma -
DAYTON High School
Similar Profiles
Crystal GlazeCrystal Glaze
Tradesman/Services Craftsman at Handyman Services, Ace Handyman ServicesTradesman/Services Craftsman at Handyman Services, Ace Handyman Services
Matthew A. AlexanderMatthew A. Alexander
Self Employed at Alexander General Maintenance & Handyman ServicesSelf Employed at Alexander General Maintenance & Handyman Services
Julian PorterJulian Porter
Laborer at Handyman Services LLCLaborer at Handyman Services LLC