Hi, I’m
Charlesse Peat
Flint,MI
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, focusing on optimizing processes and supporting team objectives.
Overview
20
years of professional experience
Work History
Westwood Heights School District
Student Support Specialist/Behavior Specialist
09.2017 - Current
Job overview
- Student of the Month (Send out e-mails to teachers for nominations, create the names for teachers to vote on in Survey Monkey, send out results, and post the pictures of students in the showcase)
- Oversee the Blueberry Ambassadors program (assume all responsibilities for it)
- Host study hall on Tuesdays and Thursdays after school for an hour (3:00-4:00 p.m.)
- Make-up testing for students that teachers need to be tested due to absences, etc
- Host lunch detentions for students who are in trouble
- Substitute in class when teachers are absent and subs are not available
- Data collection and analysis, creating graphs for hallways, classrooms, etc
- PBIS Captains (host drawings every M.W.F., ask for donations from businesses, and keep track of students entered and winners every day)
- RJ Club (create a Restorative Justice club to be held twice a month with the leaders in Middle School to be great role models and encourage all students to have good conflict resolution skills)
- Push in/Pull out students (special ed and general ed) that need help in the classroom
Mott Community College Workforce Education and Development Center
JMG/LEAP Specialist-Client Service Rep.
02.2014 - 09.2024
Job overview
- Perform the tasks of compiling and organizing data to process and enter into databases
- Responsible for coding documents correctly and accurately to process and assess client files
- Perform responsibilities of processing data and key-in into the database to track and update records
- Responsible for creating inventory control to process it into the electronic file or database
- Prepare and generate weekly, monthly, and quarterly reports from the processed data
- Perform responsibilities of assisting accounting, administrative, and other departments in processing and input of data
- Successfully respond promptly and answer/resolve customer inquiries and complaints
- Effectively investigate and resolve service issues and/or product problems
- Manage customers’ database accounts, perform customer verification, and process paperwork requests
- Work with administration: forwarding requests and unresolved issues to the designated resource by communicating and coordinating with internal departments
- Successfully schedule and assign client service reps for intake appointments with clients
Bar Louie
Server/Bartender
07.2020 - 08.2024
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served high customer volumes during special events, nights, and weekends.
Bar Louie
Server/Bartender
07.2020 - 08.2024
Footlocker Inc.
Assistant Manager
10.2010 - 05.2024
Job overview
- Successfully overseeing staff making sure employees are staying on task
- Ensuring all customers receive excellent customer service
- Efficiently manage inventory on a daily making sure all merchandise is accounted for
- Assist store manager in creating schedules on a biweekly basis
- Successfully support the store manager in achieving sales targets
- Handling customer complaints and concerns
- Assist with training new employees
- Maintaining overall store operations to ensure smooth running of the shop floor
Westwood Community Schools
Temp Secretary
04.2013 - 01.2014
Job overview
- Serve as secretary to the assigned supervisor; greet visitors and answer telephone, provide information; keyboard correspondence and related matters; prepare and maintain files and records
- Prepare general correspondences, memorandums, reports, schedules, purchase orders, and other materials from rough draft, copy, marginal notes, or verbal instruction
- Answer correspondence as directed by the supervisor
- Maintain appointment calendar, schedule appointments, conferences, and meetings
- Check and review various data for accuracy, completeness, and conformity to established standards and procedures
- Collect and prepare data for records and reports
- Maintain records and generate appropriate reports
- Compile and produce statistical information and reports
- Requisition supplies and materials for office and office copy equipment
- Maintain financial transactions of office funds
- Receive, route, sort, and process mail
- Perform multi-pragmatic tasks successfully
- Maintain filing system as required by supervisor
- Operate standard office equipment including word-processing and data-processing equipment, copiers, laminators, etc
Nike
Apparel Specialist (Manager)
02.2012 - 10.2012
Job overview
- Train and supervise new and old employees to maximize service
- Manage all aspects of apparel merchandising, window displays, and stocking
- Maintain reports on apparel sales and inventory levels
- Work collectively with the management team to maintain positive productivity within the store
- Assist manager in everyday store operations
Jones New York
Assistant Store Manager
06.2011 - 01.2012
Job overview
- Train and supervise 11 full and part-time personnel
- Manage all aspects of merchandising, window displays, and stocking
- Ensure excellence in customer service and resolve all problems at the store level
- Compiled sales tracking and reporting, inventory control, and employee payroll
- Work directly with vendors to confirm and verify shipments
- Responsible for overseeing the entire store operations
- Assist manager in all areas of resets, remodels, relocations, and new store openings
Jimmy Jazz
Assistant Store Manager
05.2009 - 03.2011
Job overview
- Responsible for every phase of day-to-day store operations
- Established sales goals managed budgets and devised sales forecasts
- Maximized sales and profitability of assigned areas through the execution of company programs
- Interviewed, hired, trained, mentored, coached and evaluated the performance of 20 hourly associates
- Responsible for personnel management, merchandise selection and presentation
- Worked with store managers to ensure merchandise changes aligned with sales patterns
McLaren Regional Medical Center
Medical Records Clerk (Summer Employment)
05.2005 - 08.2008
Job overview
- Successfully created new patient charts as well as removed patient records from charts to be reused
- Efficiently retrieve patients' lost data when it couldn’t be found
- Worked closely with doctors and nurses to assure the confidentiality of the patient’s records
- Transferred all paper records to computer files, while maintaining paper files for reference
Education
Ferris State University
Bachelor of Science from Public Administration
05.2005
Skills
- Strategic planning
- Market plan execution
- Budgeting
- Finance
- Customer service
- Staff training
- Supervision
- Mentoring
- Pricing strategies
- Competitor analysis
- Market analysis
- Banking services
- Staffing
- Management reorganization
- New product rollout
- Targeted marketing
- Corporate policies
- Procedures
- Streamlining workflow
- Team environment
- Increasing productivity
Timeline
Server/Bartender
Bar Louie
07.2020 - 08.2024
Server/Bartender
Bar Louie
07.2020 - 08.2024
Student Support Specialist/Behavior Specialist
Westwood Heights School District
09.2017 - Current
JMG/LEAP Specialist-Client Service Rep.
Mott Community College Workforce Education and Development Center
02.2014 - 09.2024
Temp Secretary
Westwood Community Schools
04.2013 - 01.2014
Apparel Specialist (Manager)
Nike
02.2012 - 10.2012
Assistant Store Manager
Jones New York
06.2011 - 01.2012
Assistant Manager
Footlocker Inc.
10.2010 - 05.2024
Assistant Store Manager
Jimmy Jazz
05.2009 - 03.2011
Medical Records Clerk (Summer Employment)
McLaren Regional Medical Center
05.2005 - 08.2008
Ferris State University
Bachelor of Science from Public Administration
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