Hi, I’m
Charlesse Peat
Flint,MI
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, focusing on optimizing processes and supporting team objectives.
Overview
20
years of professional experience
Work History
Westwood Heights School DistrictFlint, MI
Student Support Specialist/Behavior Specialist
09.2017 - Current
Job overview
- Student of the Month (Send out e-mails to teachers for nominations, create the names for teachers to vote on in Survey Monkey, send out results, and post the pictures of students in the showcase)
- Oversee the Blueberry Ambassadors program (assume all responsibilities for it)
- Host study hall on Tuesdays and Thursdays after school for an hour (3:00-4:00 p.m.)
- Make-up testing for students that teachers need to be tested due to absences, etc
- Host lunch detentions for students who are in trouble
- Substitute in class when teachers are absent and subs are not available
- Data collection and analysis, creating graphs for hallways, classrooms, etc
- PBIS Captains (host drawings every M.W.F., ask for donations from businesses, and keep track of students entered and winners every day)
- RJ Club (create a Restorative Justice club to be held twice a month with the leaders in Middle School to be great role models and encourage all students to have good conflict resolution skills)
- Push in/Pull out students (special ed and general ed) that need help in the classroom
Mott Community College Workforce Education and Development CenterFlint, MI
JMG/LEAP Specialist-Client Service Rep.
02.2014 - 09.2024
Job overview
- Perform the tasks of compiling and organizing data to process and enter into databases
- Responsible for coding documents correctly and accurately to process and assess client files
- Perform responsibilities of processing data and key-in into the database to track and update records
- Responsible for creating inventory control to process it into the electronic file or database
- Prepare and generate weekly, monthly, and quarterly reports from the processed data
- Perform responsibilities of assisting accounting, administrative, and other departments in processing and input of data
- Successfully respond promptly and answer/resolve customer inquiries and complaints
- Effectively investigate and resolve service issues and/or product problems
- Manage customers’ database accounts, perform customer verification, and process paperwork requests
- Work with administration: forwarding requests and unresolved issues to the designated resource by communicating and coordinating with internal departments
- Successfully schedule and assign client service reps for intake appointments with clients
Bar LouieFlint,MI / Auburn Hills,MI
Server/Bartender
07.2020 - 08.2024
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served high customer volumes during special events, nights, and weekends.
Bar LouieFlint, Auburn Hills, MI
Server/Bartender
07.2020 - 08.2024
Footlocker Inc.Flint, MI
Assistant Manager
10.2010 - 05.2024
Job overview
- Successfully overseeing staff making sure employees are staying on task
- Ensuring all customers receive excellent customer service
- Efficiently manage inventory on a daily making sure all merchandise is accounted for
- Assist store manager in creating schedules on a biweekly basis
- Successfully support the store manager in achieving sales targets
- Handling customer complaints and concerns
- Assist with training new employees
- Maintaining overall store operations to ensure smooth running of the shop floor
Westwood Community SchoolsInkster, MI
Temp Secretary
04.2013 - 01.2014
Job overview
- Serve as secretary to the assigned supervisor; greet visitors and answer telephone, provide information; keyboard correspondence and related matters; prepare and maintain files and records
- Prepare general correspondences, memorandums, reports, schedules, purchase orders, and other materials from rough draft, copy, marginal notes, or verbal instruction
- Answer correspondence as directed by the supervisor
- Maintain appointment calendar, schedule appointments, conferences, and meetings
- Check and review various data for accuracy, completeness, and conformity to established standards and procedures
- Collect and prepare data for records and reports
- Maintain records and generate appropriate reports
- Compile and produce statistical information and reports
- Requisition supplies and materials for office and office copy equipment
- Maintain financial transactions of office funds
- Receive, route, sort, and process mail
- Perform multi-pragmatic tasks successfully
- Maintain filing system as required by supervisor
- Operate standard office equipment including word-processing and data-processing equipment, copiers, laminators, etc
NikeBirch Run, MI
Apparel Specialist (Manager)
02.2012 - 10.2012
Job overview
- Train and supervise new and old employees to maximize service
- Manage all aspects of apparel merchandising, window displays, and stocking
- Maintain reports on apparel sales and inventory levels
- Work collectively with the management team to maintain positive productivity within the store
- Assist manager in everyday store operations
Jones New YorkBirch Run, MI
Assistant Store Manager
06.2011 - 01.2012
Job overview
- Train and supervise 11 full and part-time personnel
- Manage all aspects of merchandising, window displays, and stocking
- Ensure excellence in customer service and resolve all problems at the store level
- Compiled sales tracking and reporting, inventory control, and employee payroll
- Work directly with vendors to confirm and verify shipments
- Responsible for overseeing the entire store operations
- Assist manager in all areas of resets, remodels, relocations, and new store openings
Jimmy JazzFlint, MI
Assistant Store Manager
05.2009 - 03.2011
Job overview
- Responsible for every phase of day-to-day store operations
- Established sales goals managed budgets and devised sales forecasts
- Maximized sales and profitability of assigned areas through the execution of company programs
- Interviewed, hired, trained, mentored, coached and evaluated the performance of 20 hourly associates
- Responsible for personnel management, merchandise selection and presentation
- Worked with store managers to ensure merchandise changes aligned with sales patterns
McLaren Regional Medical CenterFlint, MI
Medical Records Clerk (Summer Employment)
05.2005 - 08.2008
Job overview
- Successfully created new patient charts as well as removed patient records from charts to be reused
- Efficiently retrieve patients' lost data when it couldn’t be found
- Worked closely with doctors and nurses to assure the confidentiality of the patient’s records
- Transferred all paper records to computer files, while maintaining paper files for reference
Education
Ferris State University
Bachelor of Science from Public Administration
05.2005
Skills
- Strategic planning
- Market plan execution
- Budgeting
- Finance
- Customer service
- Staff training
- Supervision
- Mentoring
- Pricing strategies
- Competitor analysis
- Market analysis
- Banking services
- Staffing
- Management reorganization
- New product rollout
- Targeted marketing
- Corporate policies
- Procedures
- Streamlining workflow
- Team environment
- Increasing productivity
Timeline
Server/Bartender
Bar Louie
07.2020 - 08.2024
Server/Bartender
Bar Louie
07.2020 - 08.2024
Student Support Specialist/Behavior Specialist
Westwood Heights School District
09.2017 - Current
JMG/LEAP Specialist-Client Service Rep.
Mott Community College Workforce Education and Development Center
02.2014 - 09.2024
Temp Secretary
Westwood Community Schools
04.2013 - 01.2014
Apparel Specialist (Manager)
Nike
02.2012 - 10.2012
Assistant Store Manager
Jones New York
06.2011 - 01.2012
Assistant Manager
Footlocker Inc.
10.2010 - 05.2024
Assistant Store Manager
Jimmy Jazz
05.2009 - 03.2011
Medical Records Clerk (Summer Employment)
McLaren Regional Medical Center
05.2005 - 08.2008
Ferris State University
Bachelor of Science from Public Administration