Charles T Ross
Connelly Springs,NC
Summary
Proven security and customer service professional with a track record of enhancing safety and customer satisfaction at Pioneer Casino And Hotel. Skilled in facility security and conflict resolution, adept at patrolling and effectively handling customer inquiries. Demonstrated ability to improve safety protocols and resolve issues, ensuring a secure and positive environment for all.
Overview
15
15
years of professional experience
Work History
Unarmed Security Guard
Pioneer Casino And Hotel
02.2019 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
- Collaborated with local law enforcement agencies for coordinated response efforts in critical incidents.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Customer Service Representative
Gulf Shore Cooling
09.2009 - 11.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Led weekly team meetings to discuss performance goals, share best practices, and maintain open communication among team members.
Education
No Degree - Computer Science And Programming
Freeport Community College
Freeport, IL09.1975
High School Diploma -
Freeport Senior High School
Freeport, IL05.1963
Skills
- Facility Security
- Crowd Control
- Situational Awareness
- Patrolling Techniques
- Customer Service
- Active Listening
- Customer Relations
- Computer Proficiency
- Microsoft Excel
- Scheduling
- Microsoft PowerPoint
- Microsoft Word
Timeline
Unarmed Security Guard
Pioneer Casino And Hotel
02.2019 - Current
Customer Service Representative
Gulf Shore Cooling
09.2009 - 11.2018
No Degree - Computer Science And Programming
Freeport Community College
High School Diploma -
Freeport Senior High School
Similar Profiles
Etta CaseEtta Case
Retail Sales Associate at The New Pioneer Hotel And CasinoRetail Sales Associate at The New Pioneer Hotel And Casino
Travis PerkinsTravis Perkins
Porter at Yerington Pioneer Croissing CasinoPorter at Yerington Pioneer Croissing Casino
Treasure WebsterTreasure Webster
Graveyard Casino Cage Cashier, Bartender at Pioneer Crossing Casino Fernley, NVGraveyard Casino Cage Cashier, Bartender at Pioneer Crossing Casino Fernley, NV
Dovie MooreDovie Moore
Contractor Operations Security at Allied Universal Security ServicesContractor Operations Security at Allied Universal Security Services
Joshua ParkerJoshua Parker
Owner/Operator Truck Driver at Carolina Distribution Service LLC / Josh's Truck CareOwner/Operator Truck Driver at Carolina Distribution Service LLC / Josh's Truck Care