Charleston "Chuck" Baumgartner
Carson,CA
Summary
Detail-oriented Service Advisor with 24 years of experience in the automotive industry. Skilled in multitasking, managing appointments, and collaborating with teams to enhance service delivery. Focused on improving customer satisfaction and streamlining operations.
Overview
24
24
years of professional experience
Work History
Service Advisor
Crash Champions
09.2002 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated vehicle inspections and estimates, enhancing workflow efficiency within the team.
- Managed appointment scheduling to optimize service bay utilization and reduce wait times.
- Analyzed customer feedback to identify trends and recommend actionable improvements in services offered.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Education
High School Diploma -
Gardena High School
Gardena, CASkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Team player mentality
- Goal-oriented mindset
Timeline
Service Advisor
Crash Champions
09.2002 - Current
High School Diploma -
Gardena High School