CHARLET GONZALEZ
LaRue
Summary
Dynamic Commission Analyst with a proven track record in enhancing partner compensation programs, resolving complex commission inquiries, and improving operational accuracy across revenue teams. Expertise in analytical problem-solving, complemented by exceptional stakeholder communication skills, drives efficient commission processes and fosters partner satisfaction. Proficient in leveraging CRM platforms and advanced reporting tools, with a strong focus on process optimization to support scalable growth in partner programs. Committed to delivering results that align with organizational goals while ensuring seamless operational workflows.
Overview
6
6
years of professional experience
Work History
Commission Inquiry Specialist
Intelisys
03.2025 - Current
- Managed commission inquiries, improving response accuracy and speed across channels
- Resolved complex commission disputes through supplier portal research
- Collaborated with specialists and suppliers to close high-volume inquiries and maintain satisfaction
- Led process improvement and training to increase resolution consistency
- Analyzed inquiry trends with historical data to reduce recurring issues
Support Manager
ACS Cloud Partners
06.2024 - 03.2025
- Streamlined partner support workflows, reducing resolution time and improving service consistency
- Owned vendor escalations, securing timely technical fixes to restore partner operations
- Prepared accurate quotes and contracts, accelerating deal closure and reducing billing errors
- Collaborated with cross-functional teams, increasing partner satisfaction and strengthening renewals
Partner Enablement Representative II
Pax8
09.2022 - 04.2024
- Managed strategic deal support for 100+ partners, improving efficiency by 30%
- Administered sell-through opportunities, maintained data accuracy, and ensured smooth system flow
- Reviewed 500+ contracts, identified negotiation improvements, increased partner satisfaction by 15%
- Developed and delivered partner training for 200+, boosted product knowledge by 50%
- Enhanced partner-driven revenue by 30% through targeted enablement
Partner Enablement Representative I
Pax8
06.2021 - 09.2022
- Managed partner opportunity registrations and maintained vendor resource access for accurate deal tracking
- Improved quote accuracy by implementing automation, increasing precision by 30%
- Built and sustained relationships with Network & Communications partners to boost engagement and retention
- Created employee handbook and training presentations to shorten onboarding ramp and align processes
- Streamlined onboarding, achieving efficiency gains and enhanced cross-team collaboration
Service Desk Administrator
Pax8
05.2020 - 06.2021
- Delivered multi-channel support achieving high customer satisfaction
- Reduced resolution time for users by improving IT protocols
- Implemented automated workflows to cut turnaround time
- Authored knowledge-base articles to enhance support quality
- Trained new hires and partners on ServiceNow and Microsoft portals
Client Services Manager
Suited Connector
11.2019 - 04.2020
- Managed client project portfolios, resolved issues, and met deadlines to enhance delivery
- Improved lead tracking and follow-up workflows, reducing costs from unsold leads
- Maintained accurate client records and coordinated with finance for billing accuracy
- Resolved client concerns promptly, strengthening long-term relationships
Education
Bachelor of Science - Healthcare Administration
National University
05-2017
Skills
- Partner Advocacy
- Retention Strategies
- Growth Enablement
- Expert problem solving
- Engagement Metrics
- CRM Systems
- Customer Success
- Cross-Functional Collaboration
- Escalation Management
- Documentation management
Timeline
Commission Inquiry Specialist
Intelisys
03.2025 - Current
Support Manager
ACS Cloud Partners
06.2024 - 03.2025
Partner Enablement Representative II
Pax8
09.2022 - 04.2024
Partner Enablement Representative I
Pax8
06.2021 - 09.2022
Service Desk Administrator
Pax8
05.2020 - 06.2021
Client Services Manager
Suited Connector
11.2019 - 04.2020
Bachelor of Science - Healthcare Administration
National University