Serena Hilton
El Paso,TX
Summary
Passionate human services professional and successful community advocate. Highly skilled and dedicated to providing effective resources to building strong relationships to meet the needs of diverse families. Expert in personnel leadership, customer service, resource management and key decision-making.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Texas Veterans Commission Program Specialist
Child Crisis Center Of El Paso
2023.07 - Current
- Increased successful stakeholder engagement by developing targeted communication and conducting regular weekly classes for the military community.
- Facilitated cross-functional team collaborations, fostering an environment of continuous improvement and innovation.
- Developed and maintained relationships with external partners to facilitate program success for military families.
Child Advocate Volunteer
CASA Of El Paso
2020.10 - Current
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Provided resources and information to families, empowering them to make informed decisions about their child''s care and advocacy needs.
- Promoted the best interests of each child by advocating for their rights within legal proceedings and meetings with service providers.
Program Coordinator
Communities In Schools Of El Paso
2021.01 - 2023.06
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
Education
Bachelor of Science - Bachelor's of Human Services Management
University of Phoeniz
El Paso, TX09.2018
Associate of Arts - Social Work
El Paso Community College
El Paso, TX05.2012
Skills
- Professionalism
- Strategic Planning
- Case Management
- Child Advocacy
- Transformational Speaking
- Restorative Yoga
- Life Skills Development
- Microsoft Office
- Organizational Skills
Certification
TBRI ( Trust Based Relational Intervention)
( May 2023)
First -Aide/ CPR & AED Certified
( May 2023)
200- HR Yoga Certified Teacher & Social Emotional Learning Facilitator
( August 2022)
References
Available Upon Request
Timeline
Texas Veterans Commission Program Specialist
Child Crisis Center Of El Paso
2023.07 - Current
Program Coordinator
Communities In Schools Of El Paso
2021.01 - 2023.06
Child Advocate Volunteer
CASA Of El Paso
2020.10 - Current
Bachelor of Science - Bachelor's of Human Services Management
University of Phoeniz
Associate of Arts - Social Work
El Paso Community College
TBRI ( Trust Based Relational Intervention)
( May 2023)
First -Aide/ CPR & AED Certified
( April 2023)
200- HR Yoga Certified Teacher & Social Emotional Learning Facilitator
( August 2022)
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