Charletta Walker
Indianola,MS
Summary
Driven professional with a track record of enhancing client satisfaction and streamlining operations at Sunflower County Consolidated School District. Excelled in customer service and organization, achieving significant improvements in client interactions. Demonstrated expertise in data entry and proactive problem-solving, contributing to a positive and efficient work environment.
Overview
5
5
years of professional experience
Work History
ISS Representative
Sunflower County Consolidated School District
09.2023 - Current
- Promoted a positive company image through professional interactions with clients on various platforms such as phone, and email.
- Achieved high levels of parent and students satisfaction by quickly identifying their needs and providing appropriate solutions.
- Maintained thorough documentation of all interactions, ensuring accurate records and efficient follow-ups when needed.
Assistant
WITS LLC
11.2019 - 07.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Associate Of Arts -
Mississippi Delta Community College
Moorhead, MS05.2011
Skills
Customer service
Timeline
ISS Representative
Sunflower County Consolidated School District
09.2023 - Current
Assistant
WITS LLC
11.2019 - 07.2023
Associate Of Arts -
Mississippi Delta Community College
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